Direct Support Provider

Reports To: Supported Living Program Manager

FLSA Status: Non-Exempt (Hourly)

Department: Care Services

Job Type: Full-Time / Part-Time / On-Call

The Direct Support Professional (DSP) provides in-home and community-based support to adults with developmental and/or intellectual disabilities. DSPs assist individuals with daily living skills, personal care, health-related tasks, and meaningful community engagement. This role emphasizes dignity, independence, safety, and person-centered care while building trusting, respectful relationships with individuals served. DSPs are essential partners in helping individuals achieve their Individual Instruction and Support Plan (IISP) and Person-Centered Service Plan (PCSP) goals while maintaining a high standard of compassionate, professional care.

• Establishing and maintaining trusting partnerships with individuals supported and stakeholders
• Providing enhanced, person-centered support services
• Demonstrating respect, empathy, integrity, and accountability in all interactions

To perform this job successfully, an individual must be able to carry out each essential function proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Assist individuals with personal hygiene and care, including bathing, toileting, dressing, and grooming
• Support Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs), including laundry, household upkeep, and light yard maintenance
• Assist with mobility, transfers, and wheelchair support as needed
• Plan, prepare, and serve meals and snacks in accordance with dietary needs and care plans
• Assist with grocery shopping and meal-related errands
• Maintain accurate meal and nutrition documentation

• Accompany individuals to medical, dental, and other scheduled appointments
• Support medication administration and management in accordance with training, certifications, and state regulations
• Monitor and report changes in health, behavior, or safety concerns

• Encourage and support participation in preferred activities, in-home productivity, and community outings
• Promote independence, choice, and self-advocacy
• Engage individuals through meaningful conversation and relationship-building
• Participate in life enrichment activities aligned with PCSP and IISP goals

• Complete required documentation accurately and timely, including:
  • Incident reports
  • Daily shift reports
  • Activity logs
  • Intake and elimination records
  • IISP goal progress notes
• Maintain confidentiality of all client and company information
• Follow Serengeti Care policies, procedures, and state regulations

• Maintain all required certifications (e.g., CPR/First Aid, NAR, HCA, CNA, Right Response, DSHS-required trainings)
• Attend mandatory meetings, in-service trainings, continuing education (CE), and core trainings
• Provide professional, compassionate care while representing Serengeti Care positively

Perform additional duties as assigned by leadership to support program and organizational goals.

• Organizational
  
  Skills:
  
  Strong attention to detail, documentation accuracy, and ability to manage multiple tasks in a fast-paced environment
• Effective Communication: Clear, respectful verbal and written communication with individuals, families, and team members from diverse backgrounds
• Adaptability: Ability to adjust to changing schedules, individual needs, and priorities while maintaining quality care
• Problem-Solving & Teamwork: Demonstrates sound judgment, collaboration, and professionalism…