Front Desk Assistant

** WE DO URGENT CARE DIFFERENTLY
- Come See How!**

At AFC Urgent Care
- Orchards, we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it!

As we continue to grow, we’re looking for a Medical Front Desk Receptionist to be the welcoming face of our clinic. If you’re highly organized, great with people, and ready to make a meaningful impact from the moment patients walk through the door, this could be the right fit for you.

• A Culture That Actually Cares: teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!
• Team Performance Bonus: when the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back
• Learn. Grow. Level Up: want to expand your skills? We offer a Medical Assistant Apprenticeship Program – paid for by us if you’re ready to grow!

As the go-to person at the front desk, you’ll be a key part of creating a smooth, welcoming experience for every patient who walks through our doors. Your day will be full of variety, meaningful interactions, and the kind of fast-paced environment that keeps things exciting. Here’s what you’ll take on:

• Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
• Guide patients through check-in
  , ensuring all forms are completed and entered accurately into our EMR system
• Verify insurance details quickly and confidently
  , making sure patients understand their coverage and any payment due at time of service
• Complete the checkout process
  , organizing and scanning medical records and providing patients with necessary documentation
• Manage incoming phone calls
  , answering questions or routing them to the right team member without missing a beat
• Stay on top of emails and faxes
  , ensuring all requests are handled promptly and accurately
• Handle cash drawer duties
  , from setup to end-of-day closeout, with precision and accountability
• Keep our front desk and lobby area clean, calm, and ready
  , including disinfecting between patients to ensure a safe and welcoming space
• Jump in where needed
  , supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

Full-Time ~36-40 hours/week | Set Shifts = No Guessing Game

• Just one on-call shift per month (and you get to choose the day!)

AFC Urgent Care
- Orchards

We want driven, friendly, and detail-orientedMedical Receptionists who bring positive energy and put patients first. Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats.

You’ll Need:

• At least 1 year of people-facing customer service experience, required
• At least 1 year of experience with medical administrative duties, preferred
• Solid computer skills and comfortable learning new systems
• Knowledge of medical terminology is a big plus

• $20-24/hr (based on experience)
• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• Supportive, non-toxic work culture that celebrates wins!

• Commitment - Commitments are clearly made and met
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence - Excellence in everything we do
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect

Excellent attendance is required! Consistent, dependable, and predictable attendance is crucial…