Assistant Clinic Manager

Salary Range: $64,000.00 To $67,000.00 Annually

WE DO URGENT CARE DIFFERENTLY

On-Demand Care:
Immediate Care for Injuries, Illness, Primary Care and Wellness and Occupational Health

A Winning Culture:
Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making

Performance Bonuses:
All Employees Work Together, See the Results, and Share in the Success

The Assistant Clinic Manager supports the Clinic Manager with facilitating operations, completing administrative tasks, and coaches/develops non-provider staff. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice, flow, and previous management of staff are required.

Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills.

2 years of medical industry experience, required. Urgent Care, preferred.

2 years of team oversight experience, required

Certified Medical Assistant experience/background, highly preferred

Associate’s degree in Business or a health-related concentration, preferred

Salary depends on years of experience

$64,000 –67,000 annual approximation

Performance-driven bonuses paid either monthly or quarterly

AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services

401k at 1 year, with 3% Employer Contribution

3 Weeks of Paid Time Off

Full-time, ~40 hrs/week

Traditional Monday-Friday, with occasional weekends and evenings

The duties will be performed in accordance with policy and procedure, the standard of care, and in accordance with state certification. The essential duties and responsibilities include, but are not limited to, the following:

Assisting with the day-to-day management of the clinic; schedule review, staffing review, and flow evaluation and guidance.

Auditing clinical practices and operations to ensure high-quality patient care. Reviewing roadblocks and creating SOPs

Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Externs LXMO Staff

Collaborate with the Clinic Manager to ensure proper staffing levels for Provider staff

Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports

Ensuring that staff is adequately trained and cross-trained where appropriate- to help cover FD or MA on lunches etc.

Ensure that staff complete onboarding process & do their check ins with training team and the Clinical Manager

Enforce company policies and procedures; and role model them

Monitor supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues

Work with vendors and authorize invoices for supply orders

Interface with the billing department to obtain optimal clinic revenue

Investigate and resolve patient complaints.

Monitor all KPIs; including but not limited to Net Promoter Score (NPS) and Google reviews

Ensure that customer/ patient service needs are met

Develop and implement strategies to improve patient care/flow

Preparation of daily bank deposits and error tracking of payment collection process.

Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month

Maintains and manages HIPAA, OSHA, and BOLI compliance at all times

Attend company meetings…