PSS​/Visit Care Coordinator - UW Medicine Primary Care at South Lake Union

Job Description

UW Medicine Primary Care at South Lake Union has an outstanding opportunity for a Between Visit Care Coordinator (PSS).

• Full-time, 100% FTE (40 hours per week)
• Monday-Friday, 8-5
• Day Shift

Located on the corner of Dexter Avenue N. and Republican Street, UW Medicine Primary Care at South Lake Union offers primary care appointments six days a week.

The clinic offers a full spectrum of primary care services (including family medicine and integrated behavioral health), obstetrics and gynecology, and sports medicine. Also located within the building, you'll find designated specialty care from the UW Diabetes Institute and the Karalis Johnson Retina Center.

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

• Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in My Chart
• Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
• Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
• Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
• Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines
• Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
• Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider's behalf for various needs related to work, school, test results, etc.
• Other duties as assigned by supervisor

• High school graduation or equivalent AND
  • One year of healthcare, administrative, or customer service experience OR
  • An equivalent combination of education/experience

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compassion. Innovation. Excellence.

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW…