Guest Service Agent - Vancouver Washington

Position: Guest Service Agent - Hilton Vancouver Washington
Come join our team at the Hilton Vancouver Washington  (Use the "Apply for this Job" box below). hilton com/en/hotels/pdxvahh hilton vancouver washington/?msockid=3 , centrally located in the heart of Vancouver Washington with easy access to Portland International Airport   Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market   directly across the street from the hotel , making us an excellent base for both leisure and business travel

The ideal candidate for this role should possess at least one year of Hospitality and Customer Service experience  They should have open availability to work various shifts including weekends and holidays, have the ability to effectively communicate in English and have a passion for creating memorable guest experiences

** Shift Pattern:
** Full Time

** Hourly Rate:** $19 06 per hour

** The Benefits** - Hilton is proud to have an award winning workplace culture ranking  1 Best Company to Work for in the U S  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Medical Insurance Coverage - for you and your family
+ Vision, dental, life and disability insurance
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO  - you can accrue up to 144 hours of PTO in your first year of employment
+ Supportive maternity/parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program   Our team members receive benefits up to Washington State's maximum threshold per week  Hilton will then "top this up" to the weekly AB   Annual Benefit Base Rate  
+ Go Hilton travel discount program: 100 nights of discounted travel per calendar year
+ Matching 401 k
+ Debt free education:
Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Access to your pay when you need it through Daily Pay

** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid…