Senior Catering Manager - Hilton Vancouver Washington

Job Description

HOT0

CCHO

Hilton Vancouver, 301 W 6th Street, Vancouver, WA 98660

Hilton Vancouver Washington is looking for their next Catering Sales Manager to join the team! Come join our team at this amazing property, centrally located in the heart of Vancouver, Washington with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel), making us an excellent base for both leisure and business travel.

• Minimum of three (3) years of experience in catering and events, specifically within a hotel setting.
• Proven ability to manage the end‑to‑end event lifecycle, from initial client pitches and proposal development through to contract finalization and execution.
• Demonstrated ability to build and maintain strong, long‑term relationships, with a particular emphasis on working with non‑profit organizations.
• Ability to manage a sales pipeline and close deals, contributing to overall revenue targets.
• Proven experience in managing and executing events for up to 1,000 attendees, ensuring seamless operations.
• Strong communication skills, both written and verbal, essential for client interactions and internal coordination.
• Flexible and adaptable with schedule to meet the dynamic needs of the business, including potential evening and weekend work.
• Exceptional interpersonal skills with the ability to connect with clients and colleagues on a personal level.
• Working knowledge or experience with Delphi or a similar property sales management system.

• Develop market segments, solicit new customer relationships, negotiate business through proposals and contracts to close business.
• Design menus and events creatively to maximize revenue and event experience.
• Maintain existing relationships with corporate and social accounts.
• Foster internal customer relationships to ensure consistent, high‑level service throughout the contracting, pre‑event, event, and post‑event phases.
• Direct event logistics to affected departments and team members, ensuring seamless execution.
• Serve as the primary contact for client experience, acting on behalf of the Director of Catering and Events when necessary.
• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate in a timely manner with internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating issues and determining solutions.
• Ensure high‑quality service by communicating and assisting others to understand guest needs, providing direction, guidance, feedback, and individual coaching.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform other duties as necessary based on business needs.

Typically 8:00 am – 5:00 pm, with the ability to flex into other shifts including weekends or holidays based on business volume.

$36.00 per hour.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your…