Full Service Hotel Front Desk Supervisor

description

the front office supervisor is responsible for assisting the front office manager and/or general manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

• at least 2 to 3 years of progressive experience in a hotel or a related field required. High school diploma or equivalent required.
• college course work in related field helpful.
• previous supervisory responsibility preferred.
• must have a valid driver's license for the applicable state.
• must be able to convey information and ideas clearly.
• must be able to evaluate and select among alternative courses of action quickly and accurately.
• must be able to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• must maintain composure and objectivity under pressure.
• must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• must be able to work with and understand financial information and data, and basic arithmetic functions.

• approach all encounters with guests and associates in a friendly, service-oriented manner.
• maintain regular attendance in compliance with indigo one, llc standards, as required by scheduling, which will vary according to the needs of the hotel.
• maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• always comply with indigo one, llc standards and regulations to encourage safe and efficient hotel operations.
• always maintain a friendly and warm demeanor.
• set the standard for guest relations at the front desk.
• obtain all necessary information when taking room reservations.
• monitor all v.i.p. And special guest requests.
• review front office log and trace file daily.
• fully comprehend and execute all relevant phases of the front desk computer system.
• ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• be aware of all rates, packages, and promotions currently underway.
• be familiar with all in-house groups.
• be aware of all closed out and restricted dates.
• follow and enforce all indigo one, llc hotel credit policies.
• be able to perform all duties of front desk agent.
• be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
• maintain proper operation of the p.b.x. Console and ensure that all indigo one, llc standards are met.
• establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
• assist the fom in ensuring that associates are following and maintaining indigo one, llc standards (i.e., answering phones, call-backs to guests, guest request log).
• have knowledge of and assist in all emergency procedures as required.
• oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• ensure that associates are, always attentive, friendly, helpful, and courteous to all guests, managers and all other associates.
• answer all guest inquiries in a timely and professional nature.
• be involved in departmental meetings, planning and execution.
• help maintain productivity levels at or above budgeted standards.
• perform any other duty as required by management.
• assist in training new hires and current associates on a regular basis.
• attend meetings as…