Club Reception

At Ned’s Club Washington, DC, reception is the heartbeat of the Club, the first welcome, the final farewell, and everything in between. As a Club Receptionist at Ned’s Club, you are a natural host, detail-driven, and effortlessly polished, ensuring every member and guest feels instantly  will be a key part of the daily reception operation, delivering seamless arrivals, intuitive service, and memorable moments that define the Ned’s experience.

Do you want to join one of the best places to work in hospitality?

Club Receptionist

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

Seven years after launching The Ned London in 2017, we are proud to open a Ned’s Club in 2025 in the US capital, our fourth and newest location.

Ned’s Club Washington, DC is a members’ club set over three floors of a neoclassical-style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-storey building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a rooftop terrace and loft restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founders Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.

• Lead the day-to-day arrival and departure experience, offering a warm Ned’s welcome on arrival and a thoughtful farewell on departure, while ensuring every check-in is seamless, efficient, and effortlessly polished for our members and guests.
• Champion outstanding hospitality by resolving concerns with grace, answering questions confidently, and delivering consistently memorable experiences
• Collaborate closely with Membership, including the Founders Concierge, as well as Security, and Food & Beverage teams to ensure a seamless, personalized journey throughout the Club
• Communicate VIP arrivals and pertinent member and guest information to relevant teams, anticipating needs before they arise
• Build meaningful rapport with members and guests by learning their preferences and personalizing their experience over time
• Enforce Club policies with confidence, discretion, and professionalism
• Assist with coat check and the secure storage of members’ and guests’ belongings
• Answer incoming calls promptly, providing accurate and helpful information
• Respond to member queries via case log with exceptional attention to detail and timeliness
• Support additional duties as assigned by the Club Reception Manager or Head of Membership

You will also play an integral role in the wider Club operation, including:

• Activating and issuing membership cards and preparing induction bags for new members
• Managing restaurant reservations when required
• Monitoring the Founder’s mobile phone in the absence of the Founder’s Concierge team
• Creating and handling Founder and VIP guest passes with discretion
• Maintaining accurate Lost & Found and Bag Check trackers
• Conducting regular walkthroughs of the Club spaces, including both lobbies, ensuring Ned’s standards are impeccably upheld - furniture thoughtfully arranged, The Architect neatly presented and well stocked, and all areas maintained in a polished, welcoming condition
• Monitoring the reception environment closely and promptly report any maintenance or housekeeping needs in Knowcross to ensure swift resolution.
• Managing…