Implementation Manager Payroll

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively.

Fast‑growing companies across the globe rely upon Bob to help them create the best work experiences for their people.

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our Payroll implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. The goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure they feel supported to make the correct decisions during their payroll cycle.

We already have a world‑class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success.

• In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
• Strong understanding of the implementation lifecycle and ability to meet go‑live deadlines
• Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
• Experience guiding customers through system integrations and providing in‑depth training sessions
• Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations
• Good understanding of SaaS and the technology industry
• Strong problem‑solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can‑do approach with the ability to thrive under pressure
• Excellent client‑facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organisational skills including attention to detail and multitasking skills
• A desire to work in a fast‑paced startup environment
• A strong work ethic, integrity and desire to succeed

• Prior knowledge of benefit administration systems such as Plan Source, Everything Benefits, ADP or Employee Navigator
• Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or Sure Payroll
• Previous experience working with global teams
• Experience onboarding customers into a new payroll and benefit admin platform/service
• Experience using tools such as;
  Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Base salaries for this role range from $110,000-$130,000.

As an HR company, HiBob seeks to create a best‑in‑class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles.

Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate’s depth of experience, their qualifications relative to incumbent employees, and their location – among other factors.

We’re in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on…