Operations Analyst

ACS Professional Staffing is looking for an employee to work on-site with our client. This Operations Analyst 2 position provides analytical support and assistance to the Controls and Communication section of the Operational Technology organization. The role collaborates with other operations analysts and technical subject matter experts (SMEs) to support the Operational Telecommunication function for Transmission Field, Engineering, Planning, and Control Center asset and staff.

Responsibilities include assisting in the development and application of modeling techniques and optimization methods to develop and validate information that supports management decision making, policy formulation, process development, and other managerial functions. In addition, this position focuses on collecting and analyzing data, evaluating workflows, and developing process analysis and decision support documentation.
This full-time position is located in Vancouver, WA.

Pay range: $31.28 - $44.69

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Life Balance Discount Program

• Provide project management support for compliance mitigation plans, telecom projects, and asset strategy initiatives:
• Track mitigation dates and deliverables.
• Follow-up with assigned resources to verify action items are completed on-time.
• Provide analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting.
• Verify adherence to processes conducted by team on a day-to-day basis and develop work processes to improve compliance posture of the organization:
• Review current processes against policy and procedures to verify alignment, report to management where any differences are found.
• Evaluate current processes and policies that compliance standards for efficiency and accuracy to the standard. Recommend any changes to management, assisting with implementation of approved recommendations.
• Develop management reporting tools that document and communicate the progress of standards and policy related activities to verify timely completion.
• Participate in incident reviews and Rapid Response Team (RRT) meetings, assisting the implementing manager by providing information, evidence and artifacts that apply to compliance incidents.

• Provide data call and industry survey support for the Transmission organization:
• Review and analyze existing documentation;
• Evaluate new or changing requirements;
• Draft Transmission responses for SME and manager review and approval.
• Organize, monitor, analyze, evaluate and report on performance pertaining to data call artifacts collection and processes.
• Maintain timeliness and quality of artifacts (reliable, consistent, and useful).
• Assist management, project managers, business analysts, and technical Subject Matter Experts with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects.
• Maintain filing system(s), files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) and Information Security (INFOSEC) standards and procedures. Validate official records are accurately maintained for auditing purposes.

• Participate in efforts to inventory the information needs of JT’s business programs and functions. Analyze business processes to identify gaps in information quality control and quality assurance.
• Assist in Change Management processes and procedures for quality control, quality assurance and improvement.
• Assist in development and maintain performance metrics on the quality of key business information. Create, maintain and periodically present executive dashboards of performance metrics to management.
• Draft and provide briefings, as requested, to staff and managers on information quality to raise awareness and to transfer knowledge on information quality fundamentals and best-practices.
• Provide input and recommendations concerning how information is organized and displayed in SharePoint and the Control Center Network (CCN) Library documentation, the quality and type of information included and retained, and coordinate with management/subject matter experts to ensure the information needs of the organization are being met in a useful and efficient manner. Assist with the…