Service Desk Analyst; MSP
Listed on 2026-02-18
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Overview:
Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.
ResponsibilitiesService Desk Analyst - MSP (Vancouver, WA)
Overview:
Seeking a Service Desk Analyst with strong customer service skills and hands-on experience supporting Windows environments, networks, and M365 for diverse MSP clients.
Responsibilities- Provide phone/chat/ticket-based support for desktops, servers, and applications
- Troubleshoot Windows OS, networking, hardware, and M365 issues
- Deploy and manage devices using Intune, Auto Pilot, and SCCM
- Handle user accounts, permissions, and GPO/AD tasks
- Perform imaging, installations (custom/batch/PXE), and profile configuration
- Review event logs, apply patches, and support Windows server maintenance
- Configure firewalls, routers, switches, VLANs, and Wi-Fi (Meraki/Uni Fi)
- Document steps, maintain accurate client environment notes, and escalate when needed
- Windows: 10/11/Server, Power Shell, VBScript, registry edits, Group Policy
- Endpoint Management: Intune, Auto Pilot, SCCM, WDS
- M365/AD: Exchange, O365, user admin, permissions
- Networking: Cat6/1
Gb/40
Gb, firewalls, link aggregation, Wireshark, Meraki/Uni Fi - Linux (basic): Bash, Apache, DNS/DHCP, firewall tools
- Strong communicator with an MSP mindset
- Organized, analytical, and able to manage multiple tickets
- Customer-focused problem solver
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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