Business Systems Analyst – Operations

Job Details

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us — it’s about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.

Responsible for the duties associated with developing, managing, and supporting the online banking system, wire system, and the various other systems utilized in the Operations department. Provide a full range of professional, technical, and general support to bank personnel by investigating and reconciling escalated questions/concerns with regard to accounts and services. Participate with project teams for testing upgrades to all the systems and direct interface software, ensure projects are completed on time and follow up as necessary.

Maintain working knowledge of bank policies and procedures. Understands and communicates all bank products and services.

The salary for this role will be between $68,781 and $100,420. The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

• Recommend and assist in the development and implementation of process and procedure improvements to enhance the department’s service capabilities and operational efficiencies.
• Partner with leadership to ensure effective implementation of enhancements and new digital services. Develop templates and tools to aid in testing, configuration, documentation, and implementation management.
• Research and document end‑user needs and Riverview’s business requirements. Write user stories, enhancement requests, and specification documents for internal teams or external vendors. Design workflow charts and diagrams for process improvements.
• Design Quality Assurance (QA) and User Acceptance Testing (UAT) plans for system upgrades and new product implementations. Author test cases.
• Ensure new services, enhancements, and system upgrades are tested thoroughly, results are logged, and issues reported with appropriate levels of detail. Work with internal team members and external vendors for issue resolution. Escalate tickets as needed until an acceptable resolution is reached.
• Recommend, test, and implement system configurations and operational processes.
• Recommend, create, and maintain department and product documentation, including resource guide materials, procedures, training tools, and FAQs.
• Act as a subject matter expert for digital service solutions and maintain a strong understanding of current system requirements, and configurations.
• Maintain professional and technical knowledge through a variety of means (e.g., attend workshops, reviewing professional publications, establishing personal networks, participating in professional societies.)
• Daily administration of the systems in the Operations department. Responsible for testing and maintaining documentation for system updates. Maintaining records of systems maintenance completed and obtaining appropriate authorizations.
• Responsible for the development, management and support of digital banking.
• Function as lead liaison between Riverview Bank and designated vendors.
• Assist general operations through contact with branches / departments to identify and resolve problem areas, making recommendations that increase efficiency within the organization.
• Maintain and provide up to date knowledge and development of standard policies and procedures.
• Participate and ensure that technical and operational functions for branches and departments are applied, reviewed and maintained through the coordination of staff training.
• Prepare and/or complete various reports and forms accurately to be in compliance with established policies and procedures.
• Provide customer service and use…