Shopify POS Technical Product Specialist

As innovators of premium baby gear with a timeless style,
Nuna is a Global Brand, growing exponentially in the U.S. Market.

Our corporate office is in scenic Berks County, PA, while our Distribution Center and West Coast offices are in Vancouver, WA, and Solana Beach, CA.

Nuna's consistency and attention to detail in producing high-quality products for families are mirrored within the Vancouver work environment as evidenced by the inviting entryway of herringbone floors, moss sign, and brilliant lighting. Gym facilities and a breakroom featuring a full kitchen and fireplace serve to enhance the workday.

Our health and welfare benefits, like our baby gear products, are superior, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with a 6% Employer Match.

We are currently seeking a Shopify POS Technical Product Specialist to be responsible for leading end-to-end Shopify Retail POS implementation projects, owning configuration, integration(s), data migration, and rollout execution ensuring successful store launches and stable operations.

• Serve as the end-to-end owner of the Shopify POS platform, including configuration, roadmap prioritization, enhancements, and support.
• Translate business requirements into clear functional and technical specifications for Shopify POS features and integrations.
• Own POS-related decision-making, balancing usability, scalability, security, and total cost of ownership.
• Document functional blueprint designs, test cases, and results.
• Lead new store openings, POS conversions, pilots, and major enhancements from discovery through go-live and post-launch stabilization.
• Configure Shopify POS features including:
  Payments and tenders;
  Hardware and device setup;
  Receipt content across print; SMS, and email channels;
  Tax; discounts, promotions, and gift cards; and User roles and permissions.
• Coordinate and execute UAT, training, and deployment plans across retail locations.

• Act as the primary liaison between Shopify POS and connected systems (e.g., ERP, finance, inventory, OMS, reporting, payments).
• Partner with internal technical teams and third-party vendors to design, test, and maintain integrations.
• Troubleshoot complex POS-related issues, identifying root causes and driving resolution.

• Collaborate closely with Retail Operations to ensure POS functionality supports real-world store workflows.
• Partner with Finance and Accounting on payments, reconciliation, tax handling, and audit requirements.
• Work with Supply Chain and Inventory teams on inventory accuracy, movements, and reporting impacts.
• Communicate clearly with leadership, providing updates on risks, timelines, and outcomes.
• Gather feedback from store teams and business stakeholders to identify improvement opportunities.
• Document processes, configurations, and known issues to support long-term maintainability.
• Support POS upgrades, Shopify releases, and new feature adoption.

This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Other duties may be assigned.

• Three (3) to five (5) years of experience in retail technology, POS systems, or ecommerce platforms.
• Extensive experience administering Shopify and Shopify POS, including store/location setup, products, inventory, customers, payments, taxes, staff roles, and day‑to‑day support.
• Strong understanding of retail store operations and how workflows map to POS configuration and downstream systems.
• Working knowledge of POS/eCommerce integrations with ERP, finance, OMS, and inventory platforms (SAP preferred), including API fundamentals, data flows, and monitoring.
• Hands‑on experience with data migrations, reconciliation, payments, tax setup, and audit requirements.
• Familiar with POS hardware and device deployment, retail networking basics, and security/access controls.
• Proven ability to lead testing and…