Customer Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

Our innovative ideas and devices advance humanity, beginning with inspiration, research and development. We focus more than average on innovation and invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling hard problems.

The KLA Services team headquartered in Milpitas, CA is our service organization that includes Service Sales and Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, and Technical Support. We partner with our field teams and customers to maintain high performance and productivity of our products through a flexible portfolio of services, including proactive tool management, optics and image‑processing expertise, worldwide 24/7 technical support, and an extensive parts network.

The Customer Support Engineer (CSE) is primarily responsible for repairing, troubleshooting, diagnosing, and updating highly complex capital equipment at customer sites, in accordance with documented procedures and industry practices. The CSE represents the company to the customer, ensures operational quality of system equipment, coordinates actions to minimize downtime, and may provide assistance to Installation Engineers. The CSE manages parts inventory and related administrative work.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facilities.
• Assess equipment to determine type and extent of problem; perform board‑level troubleshooting and system‑level repairs based on technical knowledge.
• Prepare field service reports on support activity and provide documentation on recurring issues.
• Prepare quotes for customers, considering labor, travel, and parts.
• Cross‑train and assist other field service engineers as appropriate; provide guidance to Installation Engineers on installations or dismantling demonstration machines.
• Work independently, reporting to management at least twice a day when a tool is down; balance office time resolving issues via phone with at least 50% on‑site or in cleanroom factory environment.
• Contribute to capturing, re‑using, collaborating on, and improving knowledge using available systems.

• High School diploma with 1–3 years of relevant work experience.
• Excellent oral and written communication skills.
• Motivated, dedicated, and dependable.
• Team performer willing to travel.
• Excellent troubleshooting skills.
• Maintain strong relationships with customers, support engineers, applications engineers, technical support, and sales team.

• Bachelor’s degree with related work experience of at least one year.
• Experience working in the semiconductor industry.

Base Pay Range: $29.19 – $49.62 per Hour

Primary

Location:

USA‑WA‑Vancouver‑KLA

KLA’s total rewards package may include participation in performance incentive programs and eligibility for additional benefits including medical, dental, vision, life, 401(K) with company match, ESPP, student debt assistance, tuition reimbursement, career development programs, financial planning benefits, wellness benefits, paid time off, company holidays, and family care leave.

KLA is proud to be an Equal Opportunity Employer. We ensure that qualified individuals with disabilities are provided reasonable accommodation for the application or interview process, to perform essential job functions, and to receive other employment benefits and privileges. For accommodations, contact  or +1‑408‑352‑2808.