Big Data Laser Analyst

** Job Summary*
* * We are seeking a highly analytical, business-oriented Data Analyst to support the Print Supplies business. In this role, you will translate consumer and enterprise print telemetry into trusted metrics, dashboards, and actionable insights, with a primary focus on laser printer data. You will partner closely with data engineers and data scientists to improve data reliability, define KPI and metric semantics, and influence cross-functional decisions through clear data storytelling.​

** Responsibilities*
* * Own laser print telemetry business insights for the Print Supplies organization, from problem framing and metric definition through analysis, visualization, and executive-ready recommendations.

* Partner with stakeholders to clarify goals, translate business questions into analytical requirements, define critical KPIs, and deliver insights that drive decisions.

* Provide consultative support and ad hoc analyses with clear hypotheses, methods, and assumptions; produce reusable queries, datasets, and shareable outputs with documented limitations.

* Collaborate with internal and external partners to align on telemetry instrumentation, data collection methodology, and platform differences to ensure consistent interpretation across printer platforms.

* Investigate data quality issues (completeness, accuracy, timeliness), perform root-cause analysis across pipelines and sources, and communicate impacts and remediation paths with appropriate caveats.

* Enable self-service analytics by documenting dashboards and KPI definitions, and coach users on correct interpretation and common pitfalls.

* Design and maintain measurement frameworks (e.g., adoption, usage, retention, share, funnel/driver analyses); when applicable, support experiment or pre/post evaluation and interpret results for stakeholders.

* Create clear narratives through written summaries, presentations, and recurring reporting that highlight trends, drivers, risks, and recommended actions for leadership and partner teams.

* Provide guidance and mentoring to less- experienced staff members.

* Solve difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.

* Lead moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

** Education & Experience*
* ** Recommended*
* * Four-year or Graduate Degree in Mathematics, Statistics, Economics, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.

* Typically has 4-7 years of work experience, preferably in data analytics, database management, statistical analysis, or a related field or an advanced degree with 3-5 years of work experience.

** Preferred Certifications*
* * Programming Language/s Certification (SQL, Python, or similar)

** Knowledge & Skills*
* * Analytics: exploratory analysis, root-cause analysis, and KPI design

* SQL: complex joins, CTEs, window functions, query performance optimization

* Python (and/or PySpark) for analysis, data validation, and automation. Familiar with VSCode and Databricks Ideally

* Ability to interpret telemetry and pipeline outputs in business context, including communicating uncertainty and known limitations

* Comfort working across multiple data sources/layers and explaining differences in source-of-truth, grain, and transformations

* Comfort with modern analytics tooling (including AI-assisted development) while maintaining reproducibility and reviewable outputs

* Dashboarding & data visualization:
Power BI, Tableau, Qlik, advanced excel / PowerPoint or similar; ability to build stakeholder-ready reporting

* Data quality and governance: profiling, anomaly detection, metric validation, and documentation

* Strong documentation habits for metric definitions, data lineage, and stakeholder guidance; familiarity with version control (e.g., Git) a plus. Familiar with Jira and Confluence.

* Applied statistics: sampling, confidence intervals, and basic experiment/pre-post evaluation

** Cross-Org Skills*
* * Effective Communication

* Results…