Customer Support Technician

Overview

Job Details Level: Experienced |

Job Location:

Vancouver Office - Vancouver, WA 98683 | Position Type:
Full Time | Salary Range: $19.00 - $20.00 Hourly | Job Category:
Repair/Maintenance/Sales - Phone Support

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like Stair Master, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

We are looking for a Customer Support Technician to join our Team!

• Provide technical telephone, chat and email support to end-user customers, ensuring optimal customer satisfaction and loyalty by delivering superior service.
• Answer technical questions and troubleshoot service-related activities on fitness equipment for customers.
• Work toward continual improvement of service quality metrics (e.g., telephone/chat response time, time to resolve issues, timely closure of cases).
• Generate revenue by up-selling parts and service agreements.
• Create field service cases and support/manage special projects.
• Assist in input to knowledge base (problem/solution) system.
• Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness.

• Excellent technical troubleshooting ability and mechanical reasoning.
• Excellent customer interaction skills with a sense of urgency and ownership.
• Must have excellent attendance; ability to work well in a team environment.
• Proficient with MS Suite (Word, Excel, PowerPoint, Outlook); CRM experience is a plus.

• High school diploma or equivalent required; AA preferred.
• One (1) to Two (2) years of hands-on mechanical experience preferred.
• Previous call center experience preferred.
• Local candidates preferred.

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description, and other duties may be part of the role, as assigned.

It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health & Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at  and direct assistance will be provided.