Business System Analyst

Business Systems Analyst 3

12 months

This position closes to submittals on June 5th.

Position requires the ability to meet federal background and compliance requirements.

This contract Business Systems Analyst (BSA) 3 assignment will support Operational Technology Services Work Planning & Delivery organization (JIM). The assignment performs systems analysis, interfaces with users to support functional requirements development, analysis of tools and techniques to support the development of systems, troubleshooting, analysis, performance monitoring and improvement of systems used by the Operations functions. It will work closely with the Project Manager and other BSAs on the day‑to‑day deployment of major software, telecommunication, cyber security, infrastructure, and virtualization projects to ensure continuity and coordination.

Operational Technology Services Work Planning & Delivery is responsible for providing Operational technology support services including Work Planning & Delivery, Procurement Management and Process Management reporting to the Internal Operations Manager. The ideal candidate will have excellent communications skills and the ability to provide hands‑on leadership to technical teams.

• Supporting Requirements Development:
  • Conduct interviews and facilitate workshops to elicit application requirements.
  • Research, analyze, model and organize information for developing requirements.
  • Decompose high-level information into details and abstract up from low-level information to distinguish between solution ideas and application needs.
  • Facilitate requirements validation sessions, identify gaps and present findings.
  • Resolve requirement conflicts between stakeholders.
  • Research, document, and validate current and future state processes and designs (functional and technical).
  • Help define approach, alternatives, and decision framework for alternative solutions analyses.
  • Help define and execute business analysis approaches.
  • Assess and document descriptions of complex technical systems.
• Solution Development and Proposal:
  • Facilitate design sessions, key decisions, team meetings, sponsor meetings, and stakeholder engagement sessions.
  • Facilitate/assist in technical process improvement initiatives.
  • Research and develop methods to automate repetitive manual data manipulations.
  • Complete all documentation in support of the solution, including use cases, requirements, test plans, process maps, and desk procedures.
  • Assist in the development of Business Cases/Justifications for the identified improvement opportunities and present the proposed solutions in both verbal and written formats to key stakeholders and sponsors.
• Solution Build:
  • Prepare functional and technical documentation for hand‑off to IT work groups.
  • Work closely with IT development teams to encourage a smooth build.
  • Draft documentation for user and operational manuals and compliance.
  • Create queries and reports for extracting, manipulating, and reporting business architecture‑related information.
  • Proactively communicate key updates and documents to team members, sponsors, and stakeholders.
  • Support project manager in the maintenance of project information including scope, status, schedule, budget, forecast, risks and issues, resources.
  • Support project manager in the coordination of teams contributing to the project.
• Implementation and Change Management:
  • Support development and implementation of change management plans that reduce employee resistance and empower management as change sponsors.
  • Facilitate various system verification activities such as systems and user testing.
  • Facilitate system and data integration efforts to connect disparate systems that have various levels of technical maturity.
• Solution Maintenance:
  • Provide first line technical support to business users of the developed solutions.
  • Complete and improve user manuals, onboarding and training documentation.
  • Analyze solutions and business practices for efficiency and effectiveness. Based on the analyses, initiate continuous improvement initiatives.
  • Promote adherence to the Operational Technology Systems Life Cycle (OT SLC) processes:
  • Work with team members to verify…