Senior Professional Services Engineer

OPSWAT, a global leader in IT, OT, and ICs critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and operating as a trusted technical advisor. This individual must bring strong cybersecurity expertise, deep experience in SOC environments, and hands‑on skills across system administration, cloud, networking (IT & OT), and operational security workflows. This is a customer‑facing role requiring excellent communication, strong project management capabilities, and the ability to lead complex deployments, run SOC operations, and deliver ongoing monitoring, analysis, and remediation services.

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
• Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
• Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
• Provide expert advice on cybersecurity best practices, zero‑trust frameworks, malware prevention, and secure file transfer workflows.
• Deliver technical workshops, product training, and knowledge transfer sessions.
• Ensure successful go‑live and handoff to customer operational teams or OPSWAT Managed Services.

• Run 24x7/8x5 SOC operations depending on service scope.
• Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
• Lead threat investigations, incident triage, and escalation to customer teams.
• Build and implement detection rules, playbooks, and incident workflows.
• Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
• Ensure SLA adherence and high‑quality service delivery.

• Own project planning, execution, and delivery for Professional Services engagements.
• Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
• Coordinate across internal teams including Product, Engineering, Support, and CS.
• Manage multiple customer projects simultaneously while meeting delivery deadlines.

• Serve as a primary technical point of contact for assigned customers.
• Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
• Build strong customer relationships that drive trust, adoption, and long‑term value.
• Participate in quarterly business reviews (QBRs) and service improvement discussions.

• 7+ yearsincybersecurity, with strong exposure to enterprise environments.
• Hands‑on system administration experience (Windows, Linux).
• Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments.
• Networkingexpertiseacross IT & OT environments, including segmentation, firewalls, VPNs, ICs/SCADA basics

• Prior experience working in a SOC environment and delivering SOC services.
• Familiarity with SOC tools & technologies such as:
  • SIEM (Splunk, QRadar, Sentinel)
  • SOAR platforms
  • EDR/XDR solutions
  • Vulnerability management
  • Threat intelligence platforms
• Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001.

• Strong project management skills with experience driving complex technical projects.
• Experience working with enterprise customers across multiple time zones.
• Certifications like PMP, PRINCE2, or Agile methodologies are a plus.

• Excellent written and verbal communication skills.
• Ability to lead customer conversations with clarity,…