UX Director

Our agency client is seeking a UX Director to support a high-impact engagement focused on shaping the future vision of a complex digital product for a leading financial institution. This is a senior, strategy-led role centered on systems thinking, end-to-end experience design, and future-state product definition. The ideal candidate operates at a director level, bringing a strong point of view on journeys, workflows, and service design—grounded in user needs, research, and technical feasibility.

• This is a freelance engagement: 8 weeks starting mid-June, fully remote. Pay rate range $70-100/hour.

• Lead UX and CX strategy across complex product journeys, systems, and workflows.
• Define the future-state vision for a large-scale digital product over a multi-year horizon.
• Identify opportunities where emerging technologies (including AI) can enhance the user experience in meaningful, credible ways.
• Translate research, insights, and ambiguity into clear experience direction and strategic recommendations.
• Shape end-to-end journey logic, service flows, and system-level experience opportunities.
• Develop research approaches, including interview frameworks, testing plans, and UX hypotheses.
• Collaborate closely with senior cross-functional teams across strategy, design, and client leadership.
• Operate independently to bring structure, clarity, and momentum to complex problem spaces.
• Present strategic thinking and recommendations to senior client stakeholders, facilitating high-level discussions and decision-making.
• Support and co-facilitate client workshops in partnership with senior creative and strategy leadership.
• Contribute to sprint-based working environments, helping guide UX thinking within fast-paced product cycles.

• Director-level experience in UX, CX, service design, or product design.
• Proven track record shaping complex digital products, services, or platforms.
• Strong systems thinking with deep expertise in user journeys, workflows, and end-to-end experience design.
• Experience working within sprint-based product teams or agile environments.
• Strong experience leading research, interviews, and synthesis at a strategic level.
• Ability to connect user needs, business strategy, and technical feasibility.
• Comfortable working with senior cross-functional teams and operating with a high degree of autonomy.
• Strong client presence, with the ability to present to and influence senior stakeholders.
• Excellent communication, facilitation, and strategic thinking skills.

• Experience in financial services, enterprise platforms, or complex B2B environments.
• Background in innovation, future visioning, or concept development initiatives.
• Familiarity with AI-enabled product experiences.
• Expertise with Figma and modern UX/prototyping tools.

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit, and commuter benefits to our employees, including freelancers—which sets us apart in the industries we serve.