Service Desk Technician

Responsibilities

• Manage user accounts and provide day‑to‑day account administration support.
• Troubleshoot desktops, laptops, 10
  
  Zig zero clients, mobile thin clients, and other workstation issues.
• Install and configure hardware, software, and workstation operating systems.
• Ensure systems remain current with approved configurations and security requirements.
• Configure, maintain, and troubleshoot workstation peripherals and connected devices.
• Respond to requests for assistance received through the Service Desk by telephone, Service Now, and walk‑in inquiries.
• Assess user issues through conversation, diagnostic techniques, and remote access tools.
• Assign appropriate priorities to support requests based on business impact and urgency.
• Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
• Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

• Authorization to work in the United States permanently without sponsorship.
• Ability to obtain Public Trust Clearance.
• A minimum of 2 years of IT Help Desk experience, including Help Desk Administration and User Support.
• CompTIA A+ Certification may substitute for 1 year of experience.

• Health, financial, and retirement benefits.
• Paid leave.
• Professional development and tuition assistance.
• Work‑life programs.
• Employee award programs acknowledging exceptional performance.
• Eligibility for full‑time and part‑time employees working at least 20 hours per week.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.