Innovation Analyst

Are you passionate about technology, innovation, and solving complex problems?

Do you enjoy finding smarter ways to work, automating manual processes, exploring emerging technologies, and helping organizations get the most from their systems? Are you excited by AI, analytics, system integrations, and modern applications? If so, Snohomish County 911 may have the perfect opportunity for you.

Join us as an Applications and Innovation Analyst and help shape the future of public safety technology. In this role, you’ll support mission‑critical systems that help first responders serve more than 800,000 residents while identifying new opportunities to improve operations through innovation, automation, analytics, and emerging technologies.

Are you curious about AI, automation, and the future of technology?

We are committed to leveraging innovation responsibly to improve service delivery, operational efficiency, and the user experience. This position plays a key role in evaluating emerging technologies, AI‑assisted tools, workflow automation, reporting platforms, and next‑generation public safety systems.

We are a forward‑thinking public safety agency located just north of Seattle in the beautiful Pacific Northwest. Our team supports a diverse and growing community while leveraging modern technology to enhance emergency communications and public safety operations. By joining Snohomish County 911, you’ll have the opportunity to make a meaningful impact while working alongside dedicated professionals committed to excellence, innovation, and service.

• Make an Impact:
  Your work directly supports the technology systems that help first responders and emergency communications professionals serve our community.
• Drive Innovation:
  Evaluate emerging technologies, AI‑assisted capabilities, automation opportunities, and modernization initiatives.
• Technology Leadership:
  Help shape the future direction of mission‑critical public safety applications and operational technologies.
• Career Growth:
  Work on complex enterprise systems, integrations, analytics platforms, and strategic technology initiatives.
• Stability:
  Join a respected public agency offering competitive benefits and long‑term career opportunities.

If you’ve ever:

• Led application implementations or upgrades
• Automated manual processes and workflows
• Built integrations between systems
• Developed dashboards, reports, or analytics solutions
• Evaluated new technologies and recommended improvements
• Solved complex technical problems under pressure

…then you may already have the foundation to succeed as an Applications and Innovation Analyst. In this role, you’ll use those same strengths to modernize systems, improve operations, and help deliver exceptional public safety services.

Join a collaborative technology team dedicated to supporting and advancing mission‑critical public safety systems. The Applications and Innovation Analyst serves as a technical leader responsible for administering, supporting, integrating, and continuously improving enterprise applications and operational technologies.

This position supports systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS), telephony and call handling platforms, public safety databases, reporting and analytics solutions, and associated integrations. The role also champions modernization initiatives, automation, analytics, AI‑assisted technologies, and operational improvements that enhance agency effectiveness and service delivery.

This position participates in an after‑hours on‑call rotation supporting mission‑critical systems and emergency operational needs. This is an FLSA‑exempt, non‑supervisory position requiring substantial independent judgment, technical expertise, and leadership.

• Administer, configure, maintain, and optimize mission‑critical public safety and business applications.
• Lead and support technology modernization and innovation initiatives.
• Design and maintain system integrations, workflows, and automation solutions.
• Support reporting, dashboards, analytics, and business…