Information Technology Support Specialist
Job in
Vancouver, Clark County, Washington, 98662, USA
Listed on 2026-07-18
Listing for:
Sharp Brains
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Provide onsite desktop support for hardware, software, and connectivity issues.
- Manage incidents through to resolution while ensuring excellent customer service.
- Perform IMAC (Install, Move, Add, and Change) and deskside support activities.
- Troubleshoot and resolve hardware and software issues for laptops and desktops.
- Install, configure, maintain, and support Windows operating systems.
- Deploy, manage, and maintain desktop images, software, updates, and patches.
- Support remote management of desktop devices using enterprise tools.
- Work with Service Now or similar IT Service Management (ITSM) tools.
- Administer and manage devices using Microsoft SCCM and Microsoft Intune.
- Provide support for Microsoft Office, Outlook, VPN, Microsoft Teams/Lync, and mobile devices.
- Monitor antivirus compliance and endpoint security.
- Configure and maintain printers and scanners.
- Troubleshoot Active Directory-related issues.
- Provide VIP deskside support when required.
- Perform Smart Hands & Feet support for IT infrastructure.
- Support software deployment, inventory management, and reporting through SCCM.
- Experience supporting macOS devices and tablets is an advantage.
- 2–4 years of onsite IT support experience.
- Strong knowledge of Windows operating systems.
- Experience with SCCM and Microsoft Intune.
- Experience using Service Now or another ITSM platform.
- Good understanding of Active Directory.
- Strong troubleshooting and communication skills.
- Ability to work independently in a fast-paced environment.
- Full-Time W-2 Employment
- Workers' Compensation Coverage
- Unemployment Insurance
- Washington Paid Family & Medical Leave (PFML)
- Overtime Pay (where applicable)
- Washington State Minimum Wage Protections
- Meal and Rest Break Protections
- Payroll processing with applicable tax with holdings
- Protection under Federal and Washington State employment laws
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