Senior System Administrator

Job Title:

System Administrator 3 - Field Operations Support

Job Number: 120021

On Call:
Yes, May work non-core hours

Overtime: 10%

Travel:
Up to 10% local and field travel

Length: 5 years

MUST be US Citizen to be eligible to apply for Federal Background Check

Requires Real  or Valid Passport to interview

This contract System Administrator 3 position will work within the Operational Infrastructure organization within Transmission Technology group in the Operational Technology business line. This division provides hardware maintenance lifecycle support for the corporate Control Center systems. This division also provides General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending

• Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems:
• Server administration
• Vulnerability Scanning, including Nessus
• Cyber Vulnerability Assessment and Mitigation Research
• Implementation, design, and maintenance of least privileged and role-based access control models
• Patch Management of network and compute devices
• Server Virtualization, i.e., Hyper‑V, VMWare vSphere
• Network Virtualization, i.e., VMWare NSX, Cisco ACI
• Antivirus, antimalware, and malicious code prevention
• Storage services, i.e., Nexgen, Pure, vSAN, other network‑attached storage arrays Display infrastructure
• Display infrastructure
• Laptop and workstation support
• Support of in‑house developed applications
• Windows file services
• Research, test, and draft / document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems
• Perform regular assessments of newly discovered vulnerabilities on a wide range of operational network devices, computer systems devices and various software packages.
• Implement, design, and maintain least privileged and role-based access control models.
• Research, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems
• Respond to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues
• Support and assist the corporate team lead and North American Electric Reliability Corporation - Critical Infrastructure Protection (NERC-CIP) subject matter experts (SMEs) with implementing, analyzing, and reporting on the operational compliance of all Control Center cyber assets.
• Develop, draft, and recommend improvements to the Control Center’s procedures and processes for compliance with corporate and NERC‑CIP standards and policies.
• Develop, draft, and recommend improvements to the Control Center’s procedures and processes for the corporate Grid Modernization project
• Assist corporate management with the implementation and promotion of approved operational compliance process improvement efforts
• Support the field service support desk function, scaling from a single technician to a three‑person operation while maintaining uninterrupted support to field staff throughout the transition.
• Serve as the senior technical resource and day‑to‑day point of coordination for helpdesk operations, establishing ticket triage, workflow, and escalation practices
• Develop tiered service‑level agreements that separate field‑urgent incidents (a technician work stoppage) from routine requests, with response and resolution targets calibrated to operational impact rather than a single blanket standard.
• Establish escalation and on‑call procedures
• Build onboarding and cross‑training plans
• Develop a knowledge base of known issues, fixes, and FAQs
• Evaluate and recommend ticketing/ITSM tooling (or configure the existing system) to support intake, prioritization, SLA tracking, and reporting, favoring automation over manual…