Network and Telecom Administrator- IT Professional IV

Job Summary

The Network & Telecom Administrator is responsible for the build, deployment, maintenance, and support of Clark County's enterprise network infrastructure. This role ensures critical reliability and maximum uptime across all network systems while also supporting the County's unified communications environment, including the Cisco phone system, contact center platform, and collaboration tools.

This position operates with substantial independent judgment, developing solutions to sophisticated network and communications challenges. In addition to core technical responsibilities, this role serves as a resource to other IT professionals and partners with vendors and team members to advance the County's technology goals. The ideal candidate is highly self-motivated, technically strong, and committed to delivering excellent service to County staff and departments.

In this role, once a new employee has completed the onboarding process they can expect the option to work remotely approximately 40% to 75% of the time. This will fluctuate depending on workload, projects, and/or performance.

This position is represented by the Information Technology Guild.

Qualifications

Primary Duties

Install, configure, and manage network infrastructure including routers, switches, wireless access points, and firewalls to support county-wide operations.

Monitor network performance and proactively resolve network and wireless issues to maintain uptime and reliability.

Administer the Cisco Unified Communications environment, including Unified Communications Manager (CUCM), Finesse contact center, Unity Connection voicemail, and IM & Presence/Webex collaboration tools.

Configure and maintain SIP trunking, PSTN gateways, voice VLANs, and QoS policies to ensure reliable voice and collaboration services across the enterprise.

Plan and implement upgrades to network and unified communications hardware, software, and firmware in coordination with IT team members and vendors.

Implement and uphold network security best practices and actively participate in enterprise-wide security initiatives.

Build and maintain technical documentation for network and unified communications systems using industry standards.

Research network and telecommunications products, services, and protocols to remain current with industry developments and emerging technologies.

Provide responsive, customer-focused support to County staff and departments, ensuring an outstanding service experience.

Qualifications

Bachelor's degree or equivalent experience in information technology, computer science, or a related field.

NOTE:

Equivalent combinations of education and experience will be considered for the required qualifications.

Desired Qualifications

Five or more years of experience designing, deploying, and supporting enterprise network infrastructure, including routing, switching, and data center environments.

CCNA (Cisco Certified Network Associate) or higher; CCNP (Cisco Certified Network Professional) strongly preferred.

Knowledge of routing protocols (OSPF, EIGRP, BGP), LAN switching, WAN transport technologies, and logical design models including VLANs, VPC, and spanning tree.

Experience with network security protocols and tools including AAA, IPSec, Trust Sec, SSH, and HTTPS.

Experience administering Cisco Unified Communications Manager (CUCM), including call routing, dial plan design, and device management in an enterprise environment.

Hands-on experience with Cisco Finesse contact center administration and Cisco Unity Connection voicemail, including user and call handler configuration.

Familiarity with Cisco IM & Presence and Webex collaboration platform integration with CUCM.

Experience with SIP trunking, PSTN gateway configuration, and coordination with telecommunications carriers for circuit provisioning and troubleshooting.

Understanding of voice QoS design principles and voice VLAN configuration for IP telephony environments.

Cisco Nexus platform experience (9K/7K/5K/2K) is highly desirable; CCNP Collaboration certification preferred.

Previous public sector experience preferred.

Strong organizational skills, attention to detail, and ability to prioritize tasks…