IT Support Specialist

Career Opportunities with The Management Group, Inc

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The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. This is a strong opportunity for someone with one to two years of help desk or desktop support experience who wants to expand their skills in a growing organization. We are looking for someone who is technically capable, patient, approachable, and able to explain solutions without overwhelming the person they are helping.

• Resolve help desk tickets for login, software, printer, device, and connectivity issues
• Set up computers, workstations, software, and equipment for employees
• Create and disable user accounts, mailboxes, and basic Active Directory access
• Support Microsoft 365, Windows devices, mobile devices, and business applications
• Assist with employee onboarding and offboarding
• Maintain clear ticket notes and IT documentation
• Travel to company locations when an issue cannot be resolved remotely

• One to two years of help desk, desktop support, or related IT experience
• Experience with Windows and Microsoft 365
• Basic Active Directory and networking knowledge
• Strong communication and customer-service skills
• Ability to manage multiple tickets and priorities
• Willingness to travel between company locations

• Managed service provider experience
• CompTIA A+ and Network+ certifications, or equivalent hands‑on experience
• Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
• Familiarity with App Folio, Adobe, Zoho, Caliber, or Timeslips

The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process.