Business Systems Analyst - Operations

Job Details Description

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us – it’s about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.

Responsible for duties associated with developing, managing, and supporting Bank and Trust processes, projects, and systems used across the organization. Provides professional, technical, operational, and project support to bank personnel by investigating and reconciling escalated questions and concerns related to accounts, products, services, workflows, system functionality, and process effectiveness. Participates with project teams in requirements gathering, documentation, testing, implementation, and post-implementation support for system upgrades, process improvements, vendor solutions, and enterprise initiatives.

Maintains working knowledge of Bank and Trust policies, procedures, products, services, and system configurations and communicates changes effectively to impacted stakeholders.

The salary for this role will be between $60,000 and $75,000 The specific salary offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards

• Recommend and assist in the development and implementation of process and procedure improvements to enhance service capabilities, system effectiveness, and organizational efficiencies.
• Partner with leadership to implement Bank and Trust process improvements, project deliverables, system enhancements, and new services, including templates and tools for testing, configuration, documentation, and implementation management.
• Research and document end-user needs and Bank and Trust business requirements; write user stories, enhancement requests, specifications, workflow charts, project documentation, and process diagrams.
• Design QA and UAT plans for Bank and Trust system upgrades, process changes, project implementations, and new product or service launches, including test cases, test results, issue logging, and escalation through resolution.
• Ensure Bank and Trust process changes, system enhancements, project deliverables, and upgrades are thoroughly tested, documented, and reported with appropriate detail; coordinate with internal teams and vendors until acceptable resolution is reached.
• Recommend, test, and implement Bank and Trust system configurations, workflow changes, and operational processes while maintaining appropriate project records, maintenance documentation, approvals, and authorizations.
• Create and maintain department and product documentation, including resource guides, procedures, training tools, and FAQs.
• Act as a subject matter expert for assigned Bank and Trust processes, projects, and systems while maintaining current understanding of business requirements, workflows, controls, and system configurations.
• Maintain professional and technical knowledge through workshops, publications, professional networks, and other development opportunities.
• Administer assigned Bank and Trust business systems; test system updates, support project implementation activities, maintain documentation, and obtain appropriate approvals and authorizations.
• Support the development, management, and ongoing improvement of Bank and Trust processes, projects, and systems.
• Function as lead liaison between Riverview Bank and designated vendors, as appropriate for the assigned level.
• Assist business units, branches, and departments in identifying and resolving problem areas and recommending improvements that increase efficiency and service effectiveness.
• Maintain and provide up to date knowledge and development of standard policies and procedures.
• Participate and ensure that technical and operational functions for…