Core IT Infrastructure Supervisor

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages:
  • $80,168.00 starting annual salary
• 100% employer paid healthcare premiums for employee and all eligible dependents
• Generous Holiday and Vacation
• 401K and Profit Sharing funds
• Growth and Development Opportunities

• Provide daily leadership and direction to Core IT Infrastructure personnel
• Coordinate across networking systems, cloud, and modern workplace services
• Monitor service health, performance, and stability
• Makes routine operational decisions related to incident response, workload prioritization, and service restoration, escalating higher-risk or strategic decisions as appropriate
• Works closely with the Infrastructure Manager to execute departmental priorities, projects, and operational initiatives

• Lead technical response during incidents
• Manage escalations and ensure resolution
• Facilitate root cause analysis and corrective actions
• Drive continuous improvement in Core infrastructure processes/procedures

• Coordinate infrastructure change planning, scheduling, implementation, and validation activities.
• Ensure all core infrastructure changes are properly assessed, documented, tested, and communicated.
• Evaluate operational risk, dependencies, and support requirements for planned changes.
• Maintain team readiness for system upgrades, deployments, and major business initiatives.
• Establish and enforce operational standards, documentation, and change control procedures.
• Lead continuous improvement of infrastructure reliability, operational efficiency, and service stability.
• Provide coaching and mentoring
• Conduct performance management and development planning
• Foster collaboration and skill development

• Establish process and standards?
• Leverage documentation and standards driving operational efficiencies

• Degree in Information Technology preferred or equivalent experience.
• Experience in manufacturing, distribution, or supply chain environments.
• Supported ERP implementations or major systems upgrades preferred.
• Familiarity with Microsoft Power Platform (Power Automate, Power BI, Power Apps)
• Knowledge of Dev Ops or release management practices.
• Experience supporting data warehouse or reporting solutions.

• Customer service oriented with a problem-solving attitude.
• Ability to work independently under minimal supervision.
• Exceptional attention to detail, critical thinking, and problem-solving capabilities.
• Uphold and integrate Company’s Core Values
• Other duties as assigned.

Franz Bakery is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.