Business Systems & Operations Coordinator

CJ Maintenance, Inc. is seeking a Business Systems & Operations Coordinator to help manage, improve, and support the technology, systems, and business processes that keep our company operating efficiently.

The position combines business systems management, CRM administration, process improvement, technology support, operational coordination, digital marketing oversight, and the practical application of AI and automation tools.

The Business Systems & Operations Coordinator will serve as an important internal resource for company systems and technology while working closely with the COO and other departments to improve workflows, solve problems, implement new technology, and ensure employees are using company systems effectively.

The Coordinator will be responsible for helping establish processes, assigning or coordinating work, reviewing results, and ensuring these activities are completed accurately and efficiently.

CJ Maintenance, Inc. is seeking a Business Systems & Operations Coordinator to help manage, improve, and support the technology, systems, and business processes that keep our company operating efficiently.

The position combines business systems management, CRM administration, process improvement, technology support, operational coordination, digital marketing oversight, and the practical application of AI and automation tools.

The Business Systems & Operations Coordinator will serve as an important internal resource for company systems and technology while working closely with the COO and other departments to improve workflows, solve problems, implement new technology, and ensure employees are using company systems effectively.

The Coordinator will be responsible for helping establish processes, assigning or coordinating work, reviewing results, and ensuring these activities are completed accurately and efficiently.

The primary focus of this position is:

• Business systems and CRM administration
• Technology and user support
• Business process improvement
• Workflow development and automation
• Systems implementation and adoption
• Data quality, reporting, and documentation

The position will also oversee and coordinate operational, proposal, administrative, digital marketing, and AI-supported activities, with many routine tasks performed by the Administrative Assistant under the Coordinator's direction.

• Manage and maintain the company's CRM and other business software platforms.
• Support company platforms used for CRM, HR, marketing, communications, productivity, document management, reporting, and other business functions.
• Set up and maintain user accounts, permissions, roles, and system access.
• Configure and improve workflows, automations, forms, fields, reports, dashboards, and other system functions.
• Maintain data quality and system integrity and help establish consistent data-entry standards.
• Identify duplicate, incomplete, inaccurate, or inconsistent information and coordinate corrective action.
• Develop reports and dashboards that provide management with useful information about business activity and performance.
• Train and support employees in the proper use of company software and technology.
• Identify opportunities to improve efficiency through better use of existing technology.
• Research and recommend new software, technology, integrations, and automation when appropriate.
• Coordinate with software vendors, consultants, and outside technology providers when necessary.
• Assist with the implementation, testing, rollout, and adoption of new business systems.
• Document system configurations, workflows, procedures, and business processes.
• Develop user instructions, SOPs, and training materials for company systems and processes.

Experience with
Zoho applications , CRM systems, or similar business platforms is a plus but is not required. Candidates with experience using platforms such as Zoho, Salesforce, Hub Spot, Pipedrive, Microsoft Dynamics, , or similar systems are encouraged to apply.

• Serve as an internal point of contact for employee questions involving company technology and business systems.
• Provide first-line support for…