Technology Operations Specialist

Summary:

Bridge Defense seeks a highly qualified Technology Operations Specialist who will support the organization’s technology environment by maintaining reliable IT systems, improving operational processes, and enabling employees across the company. This role will troubleshoot technical issues, automate routine tasks, strengthen existing capabilities, and collaborate with teams across the organization to deliver effective technology solutions.

As part of the Infrastructure, Security, and Technology Operations (IST) team, the Technology Operations Specialist will support Bridge Defense’s Northern Virginia office and contribute to the continued development of the company’s technology infrastructure. Over time, this role will take on increasing ownership of specific technology areas and initiatives.

• Support the daily operation, reliability, and security of Bridge Defense’s IT environment, including endpoints, identity systems, cloud services, and network infrastructure.
• Administer and support Microsoft Entra , including user provisioning, access management, conditional access policies, and identity governance.
• Support Microsoft 365 environments, including both GCC and GCC High tenants, while understanding the operational and compliance requirements associated with each.
• Manage endpoint configuration, security, and compliance using Microsoft Intune and related management tools across Windows, macOS, and Linux environments.
• Troubleshoot and resolve technical issues involving hardware, software, identity, connectivity, and user access.
• Maintain and improve IT processes, systems, and documentation to increase reliability and operational efficiency.
• Develop scripts and automation to streamline administrative tasks, reporting, troubleshooting, and routine operations.
• Apply security best practices in daily operations, including identifying risks, escalating concerns, and supporting compliance initiatives.
• Assist with evaluating and implementing new technology solutions through research, testing, and documented recommendations.
• Support network infrastructure, including firewall administration, DNS management, and connectivity troubleshooting.
• Participate in change management processes by proposing, documenting, testing, and implementing configuration changes.
• Maintain IST documentation, including standard operating procedures, runbooks, and knowledge base content.
• Partner with engineering teams to identify opportunities for internal automation and process improvements.
• Collaborate with employees across the organization to translate business needs into effective technical solutions.

• 2-5 years of experience in systems administration, IT infrastructure, or a related technical role.
• Bachelor’s degree in information technology, computer science, cybersecurity, or a related field, or equivalent professional experience.
• Must be a U.S. citizen
• Experience administering Microsoft Entra  Microsoft 365 environments.
• Experience supporting endpoint management solutions such as Microsoft Intune or similar MDM platforms.
• Hands‑on experience supporting Windows and macOS environments.
• Experience troubleshooting and administering network infrastructure, including firewalls and DNS.
• Basic Linux administration and command-line experience.
• Ability to write scripts for automation and troubleshooting using Power Shell, Bash, Python, or similar languages.
• Understanding of identity and authentication concepts, including SSO, SAML, OAuth 2.0, and OIDC.
• Understanding of Zero Trust security principles, including least privilege access, identity-based security, continuous verification, and device trust.
• Understanding of PKI concepts, certificates, encryption fundamentals, and basic key management…