CSS Service Insights Analyst

The CSS Service Insights Analyst is responsible for delivering advanced analytical insights that drive business growth, improve customer engagement, and support strategic decision-making across the Services organization. The role analyzes large, complex datasets using SQL, Python, statistical methods, and AI-assisted analytical techniques to identify customer behaviors, performance trends, and business opportunities. Working closely with cross-functional business, product, and data engineering teams, the analyst develops measurement frameworks, defines analytical requirements, and translates data into actionable recommendations.

The position creates executive-ready dashboards, visualizations, and data-driven narratives that influence product strategy, customer experience, and monetization initiatives. Success in this role requires strong analytical problem-solving skills, effective stakeholder collaboration, and the ability to transform complex data into meaningful business outcomes.

The CSS Service Insights Analyst is responsible for delivering advanced analytical insights that drive business growth, improve customer engagement, and support strategic decision-making across the Services organization. The role analyzes large, complex datasets using SQL, Python, statistical methods, and AI-assisted analytical techniques to identify customer behaviors, performance trends, and business opportunities. Working closely with cross-functional business, product, and data engineering teams, the analyst develops measurement frameworks, defines analytical requirements, and translates data into actionable recommendations.

The position creates executive-ready dashboards, visualizations, and data-driven narratives that influence product strategy, customer experience, and monetization initiatives. Success in this role requires strong analytical problem-solving skills, effective stakeholder collaboration, and the ability to transform complex data into meaningful business outcomes.

• Support growth initiatives and strategic programs through experiment design, performance measurement, customer insight development, and AI-assisted analytical techniques that improve business understanding and decision-making.
• Partner with customer engagement and cross-functional business teams to identify opportunities that increase subscriptions, customer engagement, retention, and product purchases through data-driven insights.
• Define measurement frameworks, analytical requirements, and data product specifications, partnering closely with data engineering teams to develop scalable data assets that enable advanced analytics and business insights.
• Deliver actionable insights by synthesizing data from multiple sources, including enterprise data warehouses, customer research, surveys, and behavioral data. Develop hypotheses, validate findings, and recommend actions that influence business strategy.
• Create compelling data stories and executive-ready presentations that clearly communicate analytical findings, business opportunities, and recommendations to stakeholders at all organizational levels.
• Apply statistical methods, machine learning techniques, and AI-enabled analytical capabilities, where appropriate, to uncover patterns, explain business performance, and support data-driven decision-making.
• Continuously identify new opportunities to leverage data, analytics, and emerging AI capabilities to improve analytical efficiency, enhance business insights, and support strategic business objectives.

• Bachelor’s or Graduate degree in Mathematics, Analytics, Data Science, Marketing, Engineering, or Economics. Graduate degree preferred.
• 7+ years of analytic work experience with an…