Director, Member Success Partner

Renaissance Alliance Insurance Services is a leading, technology‑enabled financial services company reshaping how independent insurance agencies succeed. As the premier provider of business services, digital enablement, and risk‑transfer partnerships within the U.S. Property & Casualty insurance industry, we are built on trust, open collaboration, and a shared commitment to doing what’s right for our members, our partners, and one another. With nearly $6B in insurance premium under management, our continued national growth is driven by thoughtful innovation, strong relationships, and a belief that the best outcomes are achieved when diverse perspectives work together in service of a common purpose

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We are seeking a Director, Member Success Partner who will build trusted relationships with member agency leaders, driving engagement, platform utilization, and business growth while ensuring members fully realize the value of the Renaissance partnership. The ideal candidate is someone with a passion to support clients in a fast-paced, high-growth environme

• ties
  Serves as the strategic relationship owner for member agencies, cultivating trusted partnerships with agency principals and leadership teams to deepen engagement, accelerate platform adoption, and maximize the value of the Renaissance partner
• ship.
  
  Leads high-impact interactions with member agencies, including Partnership Reviews, annual business planning, and agency-carrier strategy sessions, aligning growth opportunities, performance objectives, and mutual accountabili
• ties.
  
  Acts as the primary advocate and coordinator for member agencies, partnering across Renaissance teams to proactively resolve issues, remove barriers, and deliver an exceptional member experience that drives retention, growth, and satisfac
• tion.
  
  Serves as host at Renaissance events, encouraging member attendance and particip
• ation
  
  Attends professional association, carrier, and industry educational and networking meetings as approp

• ations
  Bachelor’s degree or equivalent in years of experience and tr
• aining.
  
  Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency se
• rvices.
  
  Good understanding of how agencies and carriers work to

• d Skills Possesses excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timel y manner.
  
  Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and ex ternally.
  
  Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation. Client is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty and advocacy.
  
  Relational - builds strong, trust‑based relationships through authenticity, empathy, and clear, respectful commu nication.
  
  Adaptable - demonstrates adaptability by navigating ambiguity, shifting priorities, and evolving business needs with agility.
  
  Resilient - shows resilience with a proactive, solutions‑oriented mindset; maintains focus and momentum through ch allenges.
  
  Problem Solver - applies structured, analytical thinking to identify issues, evaluate trade‑offs, and deliver effective, practical s olutions.
  
  Knowledge of Microsoft Office applications required including Excel and Po wer Point.
  
  Knowledge of agency management systems such as Vertafore AMS
  360, Applied Epic and EZLynx i red Skills Knowledge of agency management systems such as Vertafore AMS
  360, Applied Epic
• Knowledge of agency management systems such as Vertafore AMS
  360, Applied Epic

Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.