Service Supervisor - Columbia​/Okura

* Collaborates by using strong communication skills with the customer, vendors, and the appropriate departments to develop a mutually beneficial solution
* Coordinates in house efforts to analyze warranty and determines if new processes and procedures are needed to minimize future warranty claims
* Oversees service cases to ensure timely resolutions
* Utilizes CRM (Sugar CRM) to maintain/expand upon a customer knowledge database
- ** Maintains professional and technical knowledge
*** Establishes personal networks, attends professional workshops and reviews publications
- ** Contributes to team effort
*** Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Knowledge****
- *** Strong technical aptitude
* The ability to deal with abstract and concrete variables with high attention to detail.
* Ability to provide a respectful work environment for others
* Ability to work well with others in a team atmosphere.
* High School or GED required
* Vocational or technical training required
* Bachelor's Degree preferred
* 5 years of supervisory experience preferred
* 5+ years of automation/consumer package goods industry experience preferred
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance## Qualifications
*
* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Knowledge, skills and/or abilities:
**** Knowledge****
- **** Software
* ** Microsoft Office (Word, Excel, PPT, Outlook)* (CRM) Customer Relationship Management Software - Sugar

CRM preferred
** Skills
* ** Analytical* Project/Process Management
* Written and Oral Communication
* Organizational* Interpersonal Communication
* Problem
- Solving
* Management and Leadership
* Computer/Technical
* General understanding of Mechanical BOMs & Electrical Schematics
* Clerical/Secretarial
* General Understanding of ladder logic
** Abilities
* ** Strong technical aptitude
* The ability to deal with abstract and concrete variables with high attention to detail.
* Ability to provide a respectful work environment for others
* Ability to work well with others in a team atmosphere.
** Education and/or

Experience:

*** High School or GED required
* Vocational or technical training required
* Bachelor's Degree preferred
* 5 years of supervisory experience preferred
* 5+ years of automation/consumer package goods industry experience preferred
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