Distribution Operations Supervisor

Hiring Distribution Operations Supervisor
- Vancouver, WA Position Summary

Direct and coordinate the activities of the Finishing and Distribution Center to ensure cost-effective operation. Warehouse management responsibilities include the management of inventory, facility and equipment maintenance and services, administration of company policies and procedures, and supervision of all production and warehouse personnel.

The DC Operations Supervisor leads a team in a unionized, multi‑shift distribution center to safely and efficiently receive, pick, pack, replenish, and ship customer orders. This role manages daily execution, supports cross-shift handoffs, and ensures consistency of operations across all shifts. The Supervisor upholds the collective bargaining agreement (CBA) while driving performance, engagement, and continuous improvement.

• 2–4+ years of distribution/warehouse operations experience, with 1–2+ years leading in a unionized environment.
• Experience coordinating or supervising multi‑shift operations.
• Knowledge of LMS platforms
• Strong documentation, communication, and floor leadership skills.
• Proven ability to collaborate on a CBA Requirements (seniority, OT protocols, progressive discipline).
• Experience with multi‑shift planning, shift‑to‑shift handoffs, and cross‑shift productivity alignment.

• Experience with JD Edwards (JDE) ERP systems.
• Associate's/Bachelor's in Supply Chain, Operations, or related field.
• Lean/CI experience (5S, Kaizen, standard work).

• Safety
  • Acts as a safety leader and puts safety first by supporting overall employee safety, fire protection, mobile equipment, housekeeping programs and maintains safe working environment.
  • Lead a safety‑first culture; conduct start‑of‑shift briefings and enforce PPE and safety policies.
  • Coordinate safety expectations and follow‑up actions across all shifts to ensure continuity.
  • Investigate incidents and implement corrective actions with sustained improvement.
• Labor Relations & CBA Collaboration
  • Administer the CBA fairly and consistently across shifts, including overtime protocols and seniority‑based regulations.
  • Partner with HR on progressive discipline and grievance resolution, ensuring documentation aligns with contract language.
  • Facilitate inter‑departmental communication regarding grievances, investigations, or labor issues.
• Quality
  • Drive continuous improvement initiatives to increase process accuracy, reduce defects, and enhance operational consistency across all distribution activities.
  • Implement / promote standardized work instructions and regularly audit compliance to ensure adherence to quality and safety protocols.
  • Collaborate with cross‑functional teams (Operations, Engineering, Procurement, and Customer Service) to identify root causes of defects and develop corrective and preventative actions (CAPA).
  • Track, analyze, and report key quality metrics (e.g., order accuracy, damage rates, audit scores) to ensure performance meets or exceeds corporate expectations.
  • Champion a culture of quality by providing coaching and training for frontline associates, supervisors, and new hires.
  • Oversee the investigation of customer complaints and quality issues, ensuring timely resolution and communication of outcomes.
  • Validate that all quality‑related documentation is accurate, complete, and compliant with internal policies and external regulatory requirements.
• Operational Execution
  • Translate the daily plan into staffing and workflow decisions across multi‑shift operations.
  • Ensure smooth handoffs between shifts, including work‑in‑progress, equipment readiness, and open tasks.
  • Utilize tools to monitor throughput, productivity, and quality.
  • Adjust headcount and task assignments based on volume, priority, and shift‑to‑shift variability.
  • Oversees staffing schedule assignments to meet production and customer service requirements, while monitoring production schedules in conjunction with productivity constraints and overtime.
  • Facilitates the activities of subordinates and production employees through timely performance appraisals and day‑to‑day interaction with department managers or shift supervisors.
  • Responsible for the…