Store Manager, Retail & Store Manager

The Store Manager (SM) oversees all aspects of the retail operation, ensuring guests receive a fast, friendly, clean, and stocked shopping experience while supporting the General Manager (GM) in meeting store goals and initiatives. The SM provides consistent training, coaching, and recognition for team members, fosters a safety culture grounded in a zero‑incident mindset, and helps maintain a staffed, stable, and scheduled work environment.

• Drive a safety culture by maintaining a clean, organized, and safe environment for all team members and guests. Report, investigate, and document accidents or incidents.
• Create a welcoming and inclusive environment for guests and team members.
• Oversee daily execution of the Store Operating System and manage the Game Plans to deliver a consistent guest/brand experience and achieve performance targets.
• Engage and lead company initiatives.
• Oversee fresh food production to ensure food safety and meet par levels, while growing sales and controlling waste.
• Develop well‑trained team members by following Thorntons’ training processes, core values, and the Progressive Discipline Process.
• Support and guide team members through career paths and hold them to high standards of execution.
• Assist the GM in facilitating the labor model, ensuring schedules provide adequate coverage for all shifts.
• Train and empower team members to de‑escalate guest service issues.
• Communicate positively with team members to motivate and inspire them in line with the Plan to Win strategy.
• Operate a point‑of‑sale cash register and other electronic equipment.
• Comply with all federal, state, and local inspection requirements, maintaining records of inspections, certificates, and necessary documentation.
• Perform additional duties as assigned.

• Region Manager
• General Manager
• Guest Service Representative
• Human Resources Manager
• Recruiter
• Trainer
• Auditor

• Commitment to leading by example whatever the task.
• Work with the GM to set priorities and support team goals.
• Positive, approachable presence even under stress.
• Recognize and celebrate performance, address poor performance.
• Provide effective and empathetic feedback.
• Collaborate with the GM to deliver high‑quality guest service.
• Foster teamwork, collaboration, and cohesion.
• Identify potential issues proactively and work with the GM to resolve them.
• Use active listening to understand viewpoints and resolve conflict.
• Apply analytical skills to solve business problems.
• Perform basic arithmetic for financial reporting, cash handling, inventory.
• Value diversity and recognize strengths from diverse backgrounds.
• Understand guest service principles, product promotion and sales.
• Apply personnel recruitment, selection, and training procedures.

• Minimum one (1) year of management in retail and/or food and beverage industries.
• Experience with People Matter, Workday, Reflexiso PDI, or ESO Equipment/Special Expertise is a plus.

• High School Diploma or GED (required).
• Reliable transportation.
• Valid driver’s license (preferred).
• Food Safety and Handling certifications preferred; if not possessed upon hire, ability to obtain one.

• Climb ladders to clean windows, stock shelves, make price changes, etc.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking and lifting up to 50 lbs.
• Occasional sitting and driving required.
• Exposure to extreme weather and temperatures; long periods of standing.
• Exposure to gasoline fumes and cleaning products.

• Weekly pay.
• Free dispensed beverage during your shift.
• Free meal per shift.
• Medical, dental, vision benefits.
• 401(k) with company match.
• Vacation, sick leave.
• Life insurance.

Thorntons LLC is committed to being an equal‑opportunity employer and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact applicationa