Hospital Director of Operations

Hospital Director of Operations | 24/7 Emergency and Specialty Veterinary Medicine | $140-170K / year | Vancouver, WA

Pacific Northwest Pet ER & Specialty Center is a 24/7 emergency and specialty hospital located in Vancouver, WA, just outside Portland, OR. We offer advanced veterinary technology, including MRI, CT and more, in a supportive work environment focused on wellness and mental health.

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead a large, multi‑specialty veterinary hospital. The HD will oversee the hospital’s day‑to‑day operations, ensuring the highest quality of care while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high‑performing teams.

• Typical work week will be daytime hours Monday through Friday, with flexibility as needed for 24/7 operations.
• Salaries range from $140,000 to $170,000 based on experience and skill level.
• Annual profit‑sharing bonus plan.
• Relocation package available for candidates outside of the Vancouver/Portland area.
• Comprehensive benefits package including paid time off and 401(k) match.
• Professional development support through continuing education opportunities.

• 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi‑specialty or matrixed setting.
• Proven ability to lead cross‑functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
• Strong business acumen with demonstrated success managing hospital financials, budgeting, and full P&L accountability.
• Experience building and scaling high‑performing teams, driving engagement, and supporting professional development with measurable improvements to financials and EBITDA.
• Bachelor’s degree preferred; an advanced degree (MHA, MBA) is a plus.

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high‑quality, evidence‑informed decisions that shape long‑term strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate the patient and client experience.
• Use data and key performance metrics to guide decision‑making and improve hospital‑wide effectiveness.
• Drive positive client and patient experiences by leading teams to deliver high‑quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

• Build strong, trust‑based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision‑making.

• Develop and lead a high‑performing hospital team through coaching, mentorship, and continuous learning.
• Build a culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at all levels.

• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long‑term sustainability.
• Partner intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

• Inspire…