Sr. Director, Global HRIS & Workday Data Support Services

Sr. Director, Global HRIS & Workday Data Support Services

Support Office - Vancouver, Full time

$ - $

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them.

We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Strategic Leadership & Transformation

• Participate in defining and executing a multi-year global people data strategy aligned with our overall P&O transformation priorities and enterprise goals.
• Translate complex, long-term transformation ambitions into clear, executable project plans. Balance long-term strategic objectives with near-term operational realities and the change capacity of the organization.
• Lead the effort to harmonize P&O systems and services with a digital first mindset.
• Actively drive operational efficiency through service model design, automation, standardization, and digitization.
• Act as a visible, inspiring, and empathetic change leader who guides the team through complex change with clarity, intention, and resilience.

People Leadership & Culture

• Build, inspire, and mentor a high-performing, globally connected team.
• Foster a culture of accountability, collaboration, inclusion, and development.
• Demonstrate compassionate people leadership and drive team engagement through active listening, Associate development, and role-modeling the Mars principles.
• Balance internal team capacities and strengths, promoting cross-functional collaboration and knowledge sharing.

Workday & HRIS Operational Excellence

• Oversee the global Workday HCM ecosystem for MVH, ensuring optimal system performance, scalability, and robust data integrity.
• Deliver consumer quality user experience to associates by optimizing the end-to-end associate lifecycle processes.
• Accountable for critical P&O systems-related initiatives, including testing, troubleshooting, scope definition, risk management, and milestone delivery. Partner with Systems Solutions team to drive accountability and keep projects on time, on budget, and within scope.
• Responsible for design and maintenance of knowledge base, operational governance, and SLA management to keep initiatives on track and escalate issues.

Data Governance, Reporting & Analytics

• Establish and maintain best-in-class data governance, compliance frameworks, and reporting structures to ensure global data privacy and regulatory compliance.
• Maintain data quality standards to enable informed decision-making across the enterprise. Partner with data and analytics teams to seamlessly integrate HRIS data into MVH and Mars data architectures.
• Proactively anticipate and identify technical or resource constraints, data integration risks, and downstream operational impacts that could affect delivery, adoption, or the associate experience, and co-design mitigation strategies.

Stakeholder & Relationship Management

• Build and maintain trusted, collaborative relationships across the entirety of the P&O function, including P&O Heads, COE Leads, MVH P&O, and executive stakeholders.
• Partner with Finance, IT, Medicine and Operations leaders to deliver fully integrated technology solutions that improve user experience and operational efficiency.
• Act as the global escalation point for complex HRIS and data-related issues, providing swift and compassionate resolutions.

Vendor & Budget Management

• Oversee key relationships with technology vendors (including Workday) and external Service Providers. Negotiate contracts, manage service level agreements (SLAs), and track vendor outcomes to maximize value and innovation.
• Plan and manage the People Systems and Data team's…