Sr. Director Digital Strategy, Governance & Transformation

Sr. Director Digital Strategy, Governance & Transformation
- Mars Veterinary Health

Support Office
- Vancouver, Full time

Salary range: $242,400 - $378,750

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them.

We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

This role requires associates to work out of a MVH North America hub location – New York, NY | Vancouver, WA | Santa Monica, CA.

The Sr. Director, Digital Strategy, Governance & Transformation will serve as a strategic thought partner to the CDIO and Head of Transformation, developing and evolving the strategy, governance, and performance functions across MVH's digital and data portfolio. They will drive alignment between business outcomes, technology investment, and platform/product development. This role will oversee portfolio and financial governance, lead transformation performance management, and act as a key liaison with internal and external stakeholders, including Mars Petcare entities and strategic partners.

This role is a hybrid blend of project management to execute transformational change and strategic perspective to envision and create the strategy 2-3 years out.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Define and continuously evolve MVH's group-wide digital and data strategy in close partnership with executive and functional leadership
• Oversee the end-to-end portfolio governance model, including demand intake, scoping and prioritization of digital / data analytics investments and managing the decision-making process through governance forums, including close alignment with SRO function
• As a strategic though leader for MVH, stay deeply attuned to external industry, technology and market trends to inform strategy development, enabling MVH to place more disruptive digital and data 'bets'
• Align technology strategy with clinical, operational, and business goals across MVH's global portfolio

• Oversee the full product and platform portfolio, ensuring value and cost delivery, prioritization, lifecycle management and governance discipline
• Drive strategic alignment and decision-making across multiple product teams and technology domains
• Ensure portfolio coherence across clinical, operation and commercial priorities, avoiding fragmentation and duplication

• Establish and enforce strong financial and value-based rigor across all digital, data and transformation initiatives
• Ensure each initiative is underpinned by a robust business case, with clearly articulated business pain points, value hypotheses and measurable outcomes
• Define and monitor KPIs, OKRs, and other outcome metrics that genuinely matter to clinical, operational and financial performance
• Own value tracking and benefits realization

• Oversee Transform and Run budget creation and ongoing financial steering.
• Implement new financial controls (in partnership with Finance), governance mechanisms, and reporting to drive transparency and accountability.
• Lead the behavioral and operating model shift from decentralized, functional budget ownership to centralized portfolio oversight.
• Work closely with Global Process Owners (to be appointed) to drive greater standardization in technology choices, anchored in the agreed global macro processes

• Partner with the MVH CTO and Head of Data & Analytics to manage strategic third-party relationships, including vendor performance, contractual compliance, and value delivery
• Oversee sourcing and partnership models…