Director of Operations WI

## Director of Operations

Position Summary:

The Director of Operations is responsible for all aspects of operations including people, customers, sales and proits. This leader has up to 8 area coaches as direct reports compiling 25-50 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams.

Influence people to drive business results and franchise partnership.

Duties and Responsibilities:

People  
• Leverage culture and people capability to enhance brand performance.  
• Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.  
• Lead by example - be a culture champion and live by Taco Bell principles.  
• Hold area coaches accountable for people, customer, sales and profit targets.  
• Oversee performance management for Area Coaches, including feedback, appraisals, training, development planning, and dispute resolution.  
• Provide direct feedback to ACs on system/procedural execution during visits.  
• Resolution oriented in all employee relations activities. Provides needed employee relations assistance to managers and is proactive in addressing needs in the market.  Customer Experience  
• Provides leadership for each manager in the market to ensure customer satisfaction  
• Leverage customer programs to coach and improve on execution opportunities  
• Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety  
• Identify and act with urgency to resolve Brand protection issues  
• Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy

Grow the Brand, Sales, and Profits Partners with each Manager in the market to build sales over last year’s sales achievement.  
• Training and operations execution of marketing promotions.  
• Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results  
• Coach to deliver restaurant profit targets in every restaurant  
• Leads the way by working with each Area Coach in the market to deliver proit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times  
• Build capability to improve problem solving and planning skills through hands-on demonstrations  
• Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M; gathers R&M issues; identities trends and takes to R&M Business Partners  Human Resources  
• Provide ongoing coaching, feedback, and development to Area Coaches.  
• Develop and update a territory human resources plan to forecast staffing needs and build bench strength.  
• Communicate expectations, performance levels, and training experiences through territory-wide meetings.  
• Ensure fair treatment and compliance with workplace regulations.  
• Recognize outstanding performance to motivate employees.  
• Monitor and analyze turnover, addressing root causes of high turnover.  

Knowledge and Skill Requirements :  
• Strong preference for internal promotion from Area Coach position who has proper certiications..  
• Associates/Undergraduate degree preferred or equivalent Taco Bell/industry experience  
• Must possess 6-8 years of management/supervisory experience in a QSR food service business with multi-unit experience required.  
• Good communication skills, and strong interpersonal and conlict resolution skills with exceptional team-building capability.  
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business.  
• Exhibits unrivaled leadership behaviors, providing coaching,…