Program Manager - Vancouver Bridge Shelter

Title:

Program Manager – Bridge Shelter Salary: $72,103 annually

Status: (Exempt, full-time, non-represented)

Shift: Monday – Friday, 40 hours/week (Hours may vary depending on site needs and may include evenings/weekends)

Reports To:

Senior Program Manager This position has an introductory probationary period of 90 days.

The Position:

The Program Manager for the Vancouver Bridge Shelter oversees the day-to-day operations of a 120-bed congregate shelter. The shelter supports adults (over 18 yrs) who are currently houseless in the City of Vancouver and Clark County.

The Program Manager provides supervision, guidance, and support to a diverse team with a range of lived and professional experiences, including staff who are certified peers and individuals in recovery. This role fosters a collaborative, respectful, and inclusive team environment aligned with Do Good Multnomah’s core values of Dignity, Human-Centered Practice, Empowerment, and Empathy.

The Program Manager maintains working knowledge of program systems and practices, including HMIS, referral systems, case management processes, assertive engagement strategies, and objective, non-biased documentation (e.g., incident reports, participant records, and shelter logs).In partnership with program staff, the Program Manager supports the maintenance of a safe, clean, and sanitary environment for participants and staff. Responsibilities may include coordinating and, when needed, assisting with site upkeep activities such as bed turnover, waste disposal, and routine sanitation, in accordance with organizational policy and applicable health and safety standards.

The Program:

The program offers safe, supportive and trauma-informed services for adults (18+ yrs), including historically marginalized individuals in the LGBTQIA2+ and BIPOC communities. The program supports both Veteran and civilian participants. This is a brand new, intentionally designed building specifically created for sheltering. The site was built with trauma-informed lighting, color pallet, and architectural design. The shelter offers beds for 120 participants in sectional “dorms” including a dorm for couples, a common space milieu, a laundry room, single stall restrooms and individual showers, staff offices and a separate kitchen and cafeteria building.

The site also includes a food pantry, clothing closet, an outdoor pet area, a smoking area, and 24/7 staffing.

The Vancouver Bridge Shelter will open in late fall 2026. Participants maintain their stay at the shelter by engaging in services and working towards accomplishing their goals. Many participants will have the end goal of safe, permanent housing. Staff support participants with obtaining health care, identification, social security card and benefits, SNAP benefits, job and housing searches, debt reduction and more.

Staff support the overall health and safety of the site with daily sanitation and cleaning, laundry, wellness checks, external perimeter checks, bag compliance and audits, and routine litter pickup around the site to encourage good community engagement.

The Vancouver Bridge Shelter Program Manager is an essential role that connects directly with every part of the program.

Program Operations & Leadership Assist in the development, implementation, and ongoing refinement of program policies and procedures to ensure consistency with Do Good Multnomah’s mission, values, and operational standards.

Collaborate with the Sr. Program Manager, community partners, and the City of Vancouver to develop and maintain effective referral and intake processes.

Ensure program outcomes and performance metrics are achieved in alignment with funder expectations while prioritizing participant dignity and safety.

Identify, develop, and…