General Manager

• Supportive and collaborative work environment
• Holidays
• Health insurance
• Paid time off

• Supportive and collaborative work environment
• Holidays
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands-on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company.

At Sir Grout
, we specialize in restoring tile, grout, and stone surfaces—helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement.

We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation.

This is more than a desk job. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business.

If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade
, you already understand many of the challenges our business faces.

• Deliver quality work in a customer's home or business
• Manage crews and technicians
• Schedule jobs and keep people productive
• Handle customer expectations
• Solve problems when jobs don't go exactly as planned
• Maintain quality standards
• Manage materials, equipment, and labor
• Build repeat and referral business
• Balance customer service with profitability

As General Manager, you'll be responsible for the overall performance of the operation.

You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow.

You'll have the opportunity to build systems, develop people, improve processes, and directly influence the success of the company.

• Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards
• Coordinate technicians, schedules, equipment, materials, and resources
• Identify operational bottlenecks and develop solutions
• Establish and maintain efficient processes and procedures
• Ensure customers receive a consistent, professional experience

• Manage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team members
• Set clear expectations and hold the team accountable
• Train and develop employees to improve skills, productivity, and quality
• Build a positive, professional, performance-oriented culture
• Recruit and help develop talented team members as the company grows

• Help develop and execute strategies to increase revenue and profitability
• Identify opportunities to expand services and market reach
• Improve customer retention, referrals, and repeat business
• Monitor sales and operational performance
• Look for ways to increase efficiency without sacrificing quality

• Build strong relationships with customers
• Help resolve customer concerns professionally and effectively
• Ensure work meets or exceeds customer expectations
• Establish a culture where quality and customer service are priorities

• Monitor revenue, expenses, labor, materials, and other operating costs
• Assist with budgeting and forecasting
• Track key performance indicators
• Identify opportunities to improve margins and profitability
• Make informed operational decisions based on business performance