DV Family & Volunteer Services Manager

Status: Full-time

Hours: 40 hours per week (32 work, 8 company-sponsored time)

Schedule: Monday-Thursday 10am-7pm

Company Sponsored Time: We offer a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a week

Pay Range: $29.65/hr + $1 bilingual differential

Benefits: Visit our Benefits and Perks Tab by Clicking Here

The DV Family & Volunteer Services Manager provides leadership, coordination, and oversight of survivor-centered family services across the Safe Choice Domestic Violence Program. This position ensures that services are trauma-informed, culturally responsive, and aligned with agency values while supporting safety, stability, and empowerment for survivors and their families. This position is responsible for the coordination and oversight of supportive family services, including supervision of family services advocates, coordination of domestic violence support groups, and outreach with schools and community partners, to strengthen access to services and community connection.

In addition, this position leads the coordination and administration of Safe Choice volunteers to enhance services to survivors. Working closely with YWCA’s Volunteer Coordinator and Safe Choice leadership, this position develops, implements, and maintains volunteer onboarding, coordinates quarterly Safe Choice trainings, supports skill development and ensure volunteers are adequately prepared for their roles.

Work Location & Schedule Expectations

• This position is primarily based at the YWCA Community Office location in Vancouver, Washington.
• Regular in-person presence is required to support staff, volunteers, and program activities.
• Some work will be required at other YWCA locations and community sites throughout Clark County.
• Occasional local travel may be required for outreach events, trainings, and community engagement activities
• Some evening coverage, outside of regular schedule, as needed.

Mission

• Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative.
• Incorporate the YWCA’s commitment to social justice by understanding how racism, sexism, classism, and other oppress ions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
• Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Provide leadership and direction to program volunteers, ensuring YWCA’s commitment to racial and gender justice is embedded in program decisions and operations.
• Think through the lens of racial equity and its intersections with poverty. Use the core principles of anti-racism and grounding those principles in all daily tasks

Program management and supervision

• Oversee relationship with Akin and Circle of Security Parenting Groups. Support youth participants by providing a variety of activities as well as in-the-moment individual support and behavior modeling
• Oversee youth engagement services for survivors residing in emergency shelter, including assisting parents with resource navigation and connection to community resources including youth and family counseling, education, and childcare.
• Keep current with promising practices related to working with youth and families who have experienced trauma, and collaborate closely with the Safe Choice team to maintain consistent agency practice.
• Ability to lift up to 40 pounds and be active with young children,
• Research and implement classes that are current, trauma-informed and survivor centered.
• Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
• Supervise and manage Family Services Advocates in provision of classes and groups.
• Ensure tracking and recording statistics through agency databases.
• Attend and actively participate in organization and community meetings, as appropriate
• Create impact evaluation to…