DSHS HCLA RN​/Adult Family Complaint Investigator

DSHS HCLA RN / Adult Family Home Complaint Investigator

Washington's older adults and people with disabilities deserve care they can count on. Join our team as an Adult Family Home Nurse Complaint Investigator with the Residential Care Services (RCS) division under the Home and Community Living Administration (HCLA) in Vancouver. In this role, you will conduct on-site complaint investigations, inspections and follow-up visits to ensure Adult Family Homes (AFHs) meet state licensing standards and provide safe, quality care to residents.

You will play a critical role in protecting vulnerable populations by evaluating care practices, interviewing residents and providers, reviewing records, and clearly communicating findings. This position is essential to maintaining accountability, supporting providers, and ensuring that individuals receiving long-term care services live in safe, respectful, and well-regulated environments. Your commitment as a nurse complaint investigator strengthens our mission of advocacy and stability for residents who rely on high-quality care.

This is a great opportunity for the person looking for a highly visible position whose investigative work transforms the life of residents receiving long-term care services. This opportunity is based out of the Vancouver Office. Travel to AFHs and other long term care (LTC) settings is required and includes travel throughout a broad geographical area and possible travel to other regions.

Work may require occasional overnight stays.

Some of what you'll be doing:

• Conduct complaint investigations, inspections and follow-up visits for AFHs and other community programs in accordance with state regulations and procedures

Here are a few good reasons why you should consider this career opportunity:

• You will be making a difference for AFH residents

What we are looking for:

• We are looking for a qualified RN with a high level of integrity and clinical nursing knowledge, critical thinking skills, and who is passionate about ensuring resident well-being and safety

Who should apply Professionals with:

• Associate Degree in Nursing/Diploma Nurse AND five years of experience as an RN in a long-term care setting and/or behavioral health setting

Note:

Must hold a valid Registered Nurse license and be able to practice as a Registered Nurse in the State of Washington.

Additional knowledge, skills, and abilities we are looking for:

• Nursing practice:
  Applies current knowledge of institutional nursing principles, long-term care regulations, and public health practices to evaluate care quality and identify deficient practices in certified community residential settings.

Interested? In order for you to be considered further for this job, please include the following with your application:

• Minimum of three professional references including current supervisor