DSHS HCLA RN​/Adult Family Complaint Investigator

DSHS HCLA RN / Adult Family Home Complaint Investigator

Washington’s older adults and people with disabilities deserve care they can count on. Join our team as an Adult Family Home Nurse Complaint Investigator with the Residential Care Services (RCS) division under the Home and Community Living Administration (HCLA) in Vancouver. In this role you will conduct on-site complaint investigations, inspections and follow-up visits to ensure Adult Family Homes (AFHs) meet state licensing standards and provide safe, quality care to residents.

You will play a critical role in protecting vulnerable populations by evaluating care practices, interviewing residents and providers, reviewing records, and clearly communicating findings. This position is essential to maintaining accountability, supporting providers, and ensuring that individuals receiving long-term care services live in safe, respectful, and well-regulated environments.

This is a great opportunity for the person looking for a highly visible position whose investigative work transforms the life of residents receiving long-term care services. This opportunity is based out of the Vancouver Office. Travel to AFHs and other long term care (LTC) settings is required and includes travel throughout a broad geographical area and possible travel to other regions.

Work may require occasional overnight stays.

• Conduct complaint investigations, inspections and follow-up visits for AFHs and other community programs in accordance with state regulations and procedures
• Plan and manage workload to meet statutory timelines, including preparation, investigation tracking, and completion of required reports
• Evaluate compliance with licensing standards and identify deficient practices in long-term care and specialized care settings
• Evaluate nursing care within parameters of state regulations
• Observe resident care, services, and living environments to ensure quality and safety standards are maintained
• Interview residents, family members, providers, and community partners to gather information on care practices and service quality
• Review records and documentation, analyze findings, and prepare detailed reports, including statements of deficiencies and investigation summaries
• Maintain accurate data entry in state systems while safeguarding confidential information and following policies, procedures, and directives

• You will be making a difference for AFH residents
• You’ll be able to add new skills and knowledge to your nursing skills and vulnerable adult long-term care 'tool kit'
• You’re assigned to a wide variety of investigations that keep your workday interesting with ongoing advocacy for residents
• You’ll receive an excellent benefits package that rivals any employer in Washington State

• Qualified RN with a high level of integrity and clinical nursing knowledge, critical thinking skills, and passion for ensuring resident well‑being and safety
• Ability to make critical decisions in high‑stress situations based on integration of information from multiple sources that may be discrepant
• Knowledge and proficiency with laptop data‑entry skills and database use
• Ability to evaluate nursing care within the parameters of state and federal regulations
• Ability to communicate findings clearly to AFH providers verbally and in writing in a clear, concise, non‑threatening manner
• Ability to communicate effectively with management, peers, residents, providers and the public
• Ability to evaluate resident care services, exercise objective judgment, stimulate local cooperation and support for effective nursing services, and bring about improved practices

• Associate Degree in Nursing/Diploma Nurse AND five years of experience as an RN in a long‑term care setting and/or behavioral health setting
• Bachelor of Science in Nursing AND three years of experience as an RN in a long‑term care setting and/or behavioral health setting
• Master of Nursing/Master of Science in Nursing AND two years of RN experience in a long‑term care setting or behavioral health setting

Note:
Must hold a…