Senior Global Customer Insights Lead

Senior Global Customer Insights Lead

This role will be responsible for leading the development and implementation of research and insights strategies that provide actionable insights to support our business objectives and drive change. Your role requires a strong understanding of business fundamentals as a driver of success. You will be a key player in shaping our understanding of market trends, customer needs, and competitive landscapes, working closely with cross‑functional teams to identify key research questions, design studies, analyze data, and present insights and recommendations to senior leadership.

Additionally, as a strategic advisor to senior executives, you will be involved in implementation of insights and change management.

• Set the insights agenda in partnership with business executives
• Lead the development and execution of research and analytics projects
• Design and analyze research studies that align with business objectives and address key research questions
• Collaborate with cross‑functional teams, including product development, marketing, and sales, to identify research needs and develop insights‑driven strategies
• Develop and maintain a deep understanding of market trends, customer needs, and competitive landscapes, and how these impact business fundamentals
• Present research findings and recommendations to senior leadership, and provide guidance on how to apply insights to strategic decision‑making
• Engage senior executives in change management efforts and lead initiatives to drive change based on research findings and insights
• Manage external research vendors and contractors to ensure high‑quality research deliverables
• Manage insights budget

• Bachelor's or Master's degree in market research, statistics, psychology, sociology, or a related field
• 10+ years of experience in market research, insights, or data analytics
• Strong analytical and storytelling skills
• Excellent communication skills and ability to present complex data and insights to a non‑technical audience
• Ability to engage senior executives in change management efforts and lead initiatives to drive change based on research findings and insights
• Strong understanding of business fundamentals and how market trends, customer needs, and competitive landscapes impact business success
• Experience working in a fast‑paced, dynamic environment and ability to manage multiple projects simultaneously
• Familiarity with technology markets and trends is a plus
• Excellent written and oral communication skills
• Excellent interpersonal skills; ability to build, manage and influence virtual teams
• Excellent negotiating skills
• Ability to interface effectively with executive management and functional disciplines
• Excellent influencing, consensus‑building, and conflict‑resolution skills

The pay range for this role is $130,700 to $205,200 USD annually, with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term/short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4‑12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

This information is kept in strict confidence and you will not be subject to adverse treatment if you disclose it.

Job type:
Full time | Shift: No shift premium (United States of America) | Travel: 25% | Relocation:
No