General Manager Washington Restaurants NON-EXEMPT

Position: Burgerville General Manager Washington Restaurants NON-EXEMPT
Position Summary:

The General Manager demonstrates a commitment to upholding standards for excellence in food quality, guest experience and staff development. The General Manager will be responsible to engage in fostering actions and maintaining focus to deliver restaurant performance while building a workplace culture grounded in our mission Serve with Love.

Requires availability during all restaurant operating hours as well as availability two (2) hours prior and two (2) hours after open and close of the restaurant. The General Manager will spend approximately 80% of their time on the restaurant floor and 20% providing back-office support.

This is an hourly paid position that receives regular overtime weekly. The pay range starts at $26 / hour.

Position Accountabilities and Expectations:

Business Leadership

• Achieves company budget, sales, and labor hour goals.

• Ensures accuracy in cash control, deposits, and balancing coin fund.

• Ensures all BV policies and processes are consistently adhered to.

• Ensures that the restaurant meets all city, county, state and federal requirements for safety, food safety, and employment laws.

Food Quality & Accuracy

• Supports an environment that prioritizes food quality.

• Upholds food safety standards for cooking techniques, storage, etc.

• Ensures daily checklists are complete, including opening, closing, equipment cleaning, and shift change.

• Administers in the moment coaching to achieve quality standards and service goals.

• Successfully launches LTO products, ensuring product knowledge, recipe execution, etc.

• Works with Crew, Shift Leads, and Team Leads to achieve 85% or above on safety, cleanliness, and quality audits.

• Responsible for inventory management including establishing accurate par levels, tracking waste, and implementing practices to achieve waste goals.

• Maintains organized storage areas.

Sales and Service

• Maintains posted business hours for all sales channels and adjusts to expand/reduce hours based on the season business trends and growth. Determines, with MUM and Directors of Operations when any variation of company standard hours (10 am to 10 pm) should be altered or changed.

• Follows through on all new product launches, brand campaigns and marketing initiatives to ensure consistent execution in restaurant.
• Ensures teams continuously improving speed of service practices to meet or exceed company targets.

• Ensures staff engagement with local products and vendors and that they possess the ability to communicate these product attributes with guests.

• Ensures impeccable service for every guest, every time and follows up when an issue arises.

• Responds to every guest feedback within 48 hours and ensures a positive outcome. Partners with Customer Service team to document any follow up actions needed or taken.

• Utilizes guest feedback and mystery shop data to identify improvements and training opportunities for staff when necessary.

• Reviews guest feedback weekly with Multi-Unit Manager to identify opportunities to continuously enhance the guest experience.

• Responsible for training that ensures order accuracy, improves speed of service and increases average check.

• Acknowledges outstanding guest service and administers coaching when opportunities are observed.

• Ensures staffing levels and assignments are positioned for optimal volume and guest experience, floor control is smooth, and that bottlenecks are responded to immediately.

• Develops (with the team) and supports a local store marketing plan that includes community events, fundraisers and/or promotions on a quarterly basis.

People and Culture

• Maintains positive relationships with and between team members including Multi-Unit Managers, Assistant Managers, Team Leads, Shift Leads, and Crew Members.

• Promotes an atmosphere of teamwork, support, and respect.

• Establishes and maintains a team that embraces a commitment to quality and high levels of productivity.

• Responsible for recruiting and onboarding new team members.

• Fosters a positive work environment to drive a high level of employee retention.

• Generates work plans in collaboration with Multi-Unit Managers and ensures successful…