Lead Sales Associate

# Lead Sales Associate

JCP Vancouver Retail Location - Vancouver, WA 98660## Overview Salary Range $22.75 - $25.50 Hourly Position Type Part Time Category Retail ## Description The
** Lead Sales Associate
** for Joie Children's Products, Inc., will:
* Set the standard for exceptional customer experience, guiding the team in delivering personalized services that ensure every customer feels valued.
* Build meaningful connections, engage customers, and educate them on product features and benefits that align with their lifestyle needs with a deep passion for the brand.
* Serve as a role model on the sales floor, supporting team development and fostering a culture of excellence.
* Oversee the store's presentation and operational standards, recognizing that first impressions matter.
* In the absence of store management. oversee the store operations.
** Essentials Duties and Responsibilities
** Customer Experience
* Serve as the face of the brand, delivering a premium, personalized experience that reflects core values. Demonstrates professionalism, positivity, and enthusiasm in all customer and team interactions.
* Warmly greet customers and build rapport by understanding their style and lifestyle, asking thoughtful questions to identify needs. Confidently recommend products that align with those needs, fostering loyalty and encouraging repeat business.
* Listen actively, address concerns professionally, and escalate issues when appropriate.
* Identify and act on cross-selling and upselling opportunities that deliver genuine value to customers.
* Accurately operate the point of sale system, process payments, and ensure a seamless and efficient checkout experience.

People Management
* Foster a positive, inclusive team culture by welcoming all team members, valuing differences, and providing consistent support.
* Promote ongoing learning and strong product knowledge through coaching, feedback, mentoring, and development opportunities.
* Contribute to performance management by offering feedback, conducting check-ins, recognizing achievement,s and partnering with assistant and store managers to address performance concerns.
* Address employee questions and concerns, escalating to assistant or store managers when appropriate.
* Lead shifts by assigning tasks, prioritizing business needs, and adjusting responsibilities as conditions change.
* Provide thoughtful recommendations to people managers to support team recognition, development, and career growth.
* Assist in delivering training and product knowledge sessions to ensure all team members are confident and informed.

Operations
* Analyze sales data and key performance metrics to guide daily and weekly targets, ensuring the team is enrolled and executes priority initiatives.
* Coordinate and adjust team schedules to maintain optimal floor coverage, making informed decisions about calling in additional support or scaling back team coverage when demand decreases.
* Perform cash-handling procedures, including till balancing and preparing deposits.
* Respond to all operational disruptions, maintaining store functions and supporting business continuity.
* Perform daily cleaning tasks, including bathrooms, kitchen areas, and high-touch surfaces, to maintain a clean and welcoming store environment.
* Adhere to people-safety standards, policies, and procedures to support a safe workplace.
* Take an active role in maintaining safe spaces by following safety protocols and addressing concerns promptly.
* Complete all work in compliance with company policies, procedures, and applicable local regulations.
* Execute daily store-readiness activities to ensure the store is prepared for opening and maintains operational excellence throughout the day.
* Maintain floor presentation standards and support the use of store technology to enhance customer interactions.
* Open and close the store in accordance with established procedures.

Product
* Manage inventory in the stockroom while adhering to all safety requirements.
* Support company-driven product initiatives and campaigns.
* Maintain up-to-date knowledge of all products, including features, benefits, pricing, promotions, and changes to the assortment.
* Provide expert guidance to help customers make confident, informed purchasing decisions.
* Demonstrate a strong willingness to learn and continuously seek opportunities to expand product knowledge.
* Assist in maintaining clean, organized, and visually compelling product displays that align with brand standards and elevate the customer experience.
* This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.
*** Requirements and Qualifications
** Experience and Education
* Minimum two (2) to three (3) years of retail customer service or sales experience preferred.
* High school diploma or GED required.

Skills and Competencies
* The ability to deliver a premium, personalized customer…