ECommerce Merchandising Coordinator, Trade

We are currently seeking an e-Commerce Merchandising Coordinator, Trade to join our Trade Marketing Team onsite in Vancouver
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Under the guidance of the Retail Digital Manager, the eCommerce Merchandising Coordinator will manage product launch data and digital assets for our eCommerce retailer channels, ensuring retailer compliance and data integrity. This role is responsible for product SKU creation and maintenance, asset management, retailer‑specific setup, and ongoing site audits while making product and process recommendations.

• Implement approved strategies to enhance the overall online shopping experience for consumers shopping on retail partner websites.
• Identify and address pain points in the customer journey, liaise with retail partners to determine solutions.

Note
:
This role does not include our D2C channels.

• Assist the Trade Marketing team in executing and managing data for Nuna Baby & Tavo Pet product launches to ensure products launch on eCommerce retailer channels quickly and accurately.
• Monitor the product launch calendar to identify new products and changes to launch dates.
• Conduct day‑of‑launch audits to confirm accuracy, visibility, and readiness across retailer sites; distribute launch status reports internally.

• Adhere to retailer content requirements to complete all setup for new SKUs, providing content and attributes via retailer templates.
• Learn and navigate retailer online portals to manage item setup and reporting.

• Under the direction of Product and Creative leadership, support the development of assets and track progress to help ensure retailer timelines and specifications are met.
• Compile approved images, copy, and videos.
• Supports and maintains the online merchandise presentation across eCommerce retailer channels, ensuring accurate categorization, imagery, videos, copy, pricing, and placement that meet brand standards.
• Proactively identify and resolve product presentation issues in coordination with internal and external partners.
• Perform regular site audits to verify content accuracy, partner with retailers to enhance content quality, and ensure a consistent consumer experience.
• Complete assigned post‑launch product updates to maintain content accuracy and improve content quality.
• Collaborate cross‑functionally to create a consistent online experience and identify opportunities to drive conversion and strengthen consumer relationships.

• Monitor competitor product pages and category trends to identify opportunities to improve our content.
• Recommend and implement approved updates that improve product storytelling, clarity, and overall digital shelf quality.

• Track setup status across all products and retailers; communicate status to internal teams.
• Provide standard weekly/monthly reporting showing current status and recommendations for improvements.

• Actively contribute to growth initiatives, including improving our software and workflow capabilities.
• Flawlessly maintain documents on appropriate file servers and repositories, aid in the adherence to departmental protocols and procedures.
• Establish and maintain relationships with our retail partners to ensure best‑in‑class customer service.
• Domestic travel up to 15%.
• Ability to work extended hours may, on occasion, include nights and weekends.

• Three (3) to five (5) years of experience in eCommerce merchandising, product data management, digital merchandising, or a similar role. Experience in a B2B marketing environment a plus.
• Experience supporting product launches and ongoing item maintenance across third‑party eCommerce retailer platforms or marketplaces.
• Working knowledge of eCommerce product data structures, including attributes, variants, and category hierarchies, and how they are managed within retailer systems.
• Experience coordinating digital assets (imagery, copy, video) across cross‑functional teams to meet external partner requirements and timelines.
• Demonstrated…