Parts Counterperson - Vancouver WA | Pro Caliber Motorsports

Job Overview

Pro Caliber Motorsports | Posted Mar 14

We are seeking a dedicated and knowledgeable Retail Parts Counterperson to join our team. In this role, you will sell automotive parts to customers through various channels, including over the counter, through the shop, and on the phone. The ideal candidate will possess excellent customer service skills, a solid understanding of automotive parts, and a proven ability to manage multiple sales channels effectively.

• Competitive Pay: $18-$20 per hour.
• Generous Paid Time Off (PTO):
  We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package:
  Extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
• Paid Holidays:
  At least 5 paid holidays per year subject to completion of the introductory period and other eligibility requirements as per company policy.

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.

• Excellent communication skills.
• Ability to prioritize.
• Ability to multi-task.
• Physical ability to use computer hardware/software.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.