Store Manager Unassigned

Responsibilities

• Learn Walgreens’ operations and ways of working to lead “one-box” (full store operations across front‑end and pharmacy).
• Complete accelerated development track to Store Manager within the learning plan timeframe.
• Under the direction of the Store Manager, oversee the operations (front‑end and pharmacy) of a Walgreens store.
• Support store operations by shadowing or assisting the Store Manager throughout the learning journey.

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on‑the‑job training, fulfilling assigned rotations and learning objectives in other stores as assigned.
• Follow individual development plans offered by District Manager and participate in one‑on‑one conversations with Store Manager and District Manager to grow professionally and demonstrate readiness.
• Monitor own performance, set high personal standards, and learn best practices in retail, pharmacy and management.
• Implement compliance standard operating procedures across front‑end and pharmacy and gain knowledge of all computer and technology systems.
• Obtain pharmacy technician registration/licensure as required by state law and pursue PTCB certification if required.

• Engage customers and patients, greet them, and offer assistance with products and services.
• Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience.
• Model and share customer service best practices, monitor service levels, coach teams, and develop improvement plans.
• Support Store Manager in analyzing customer feedback, tracking trends, and improving service metrics.

• Shadow and gain experience supervising store operations and team members, including opening/closing, shift changes, and task delegation.
• Supervise merchandising tasks, including displays, promotions, pricing and inventory, and maintain compliance with store policies.
• Protect store assets by administering and monitoring loss‑prevention programs and electronic surveillance.
• Analyze inventory trends, supervise receiving, sticking, pricing, returning and transferring merchandise.
• Ensure compliance with all applicable laws and regulations for all store items.
• Provide safety and well‑being for team members and utilize the Security Operations Center as required.
• Comply with all company policies, maintain respectful relationships, and complete special assignments as needed.

• Analyze financial and performance data for store and pharmacy, and develop action plans to improve results.
• Identify sales opportunities to grow business.
• Review asset‑protection data and reduce loss.
• Prepare daily and weekly operational metrics and discuss improvements with Store Manager and District Manager.
• Analyze pharmacy performance indicators and collaborate with pharmacy leadership.

• Work with Store Manager to understand inventory metrics and processes.
• Grow front‑end and pharmacy business through initiatives directed by the Support Center, community outreach, and retail partnerships.

• Learn all aspects of people management, training, coaching, and performance management at Walgreens.
• Use Walgreens’ HR and people‑management systems to supervise team members.
• Shadow action planning conversations and become familiar with performance assessment criteria and discipline processes.
• Review and understand company policy and employment laws related to recruitment, training and retention.
• Support Store Manager in leveraging team strengths, solving problems and adapting to change.

• Shadow Store Manager during all critical communication sessions.
• Assist in planning and attending community events.
• Facilitate discussions with team about operational and engagement metrics.

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience.
• Fluent in reading, writing and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days,…