Lead Sales Associate

We are Joie
, a global baby gear brand established in 2011 and distributed across over 85 countries.

At Joie, we prioritize designing products with families in mind and our commitment extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development.

Currently we are seeking enthusiastic Lead Sales Associates both full time and part time to join our retail store in Vancouver, WA.

Our Lead Sales Associate plays a key role in creating an exceptional customer experience and setting the tone for excellence on the sales floor.

This position is ideal for someone who is passionate about the Joie brand, enjoys building meaningful customer connections, and takes pride in helping families discover products that fit their lifestyle needs.

As a role model for the team, the Lead Sales Associate supports associate development, reinforces high service standards, and helps maintain a welcoming, well-presented store environment. In the absence of store manager, this individual also helps oversee daily store operations, ensuring the team remains focused, organized, and committed to delivering a polished and personalized experience for every customer.

Customer Experience

• Serve as the face of the brand, delivering a premium, personalized experience that reflects core values. Demonstrate professionalism, positivity, and enthusiasm in all customer and team interactions.
• Warmly greet customers and build rapport by understanding their style and lifestyle, asking thoughtful questions to identify needs. Confidently recommend products that align with those needs, fostering loyalty and encouraging repeat business.
• Listen actively, address concerns professionally, and elevate issues when appropriate.
• Identify and act on cross-selling and up-selling opportunities that deliver genuine value to the customer.
• Accurately operate the point‑of‑sale system, process payments, and ensure a seamless and efficient checkout experience.

People Management

• Foster a positive, inclusive team culture by welcoming all team members, valuing differences, and providing consistent support.
• Promote ongoing learning and strong product knowledge through coaching, feedback, mentoring, and development opportunities.
• Contribute to performance management by offering feedback, conducting check-ins, recognizing achievements, and partnering with assistant and store managers to address performance concerns.
• Address employee questions and concerns, escalating to assistant or store managers when appropriate.
• Lead shifts by assigning tasks, prioritizing business needs, and adjusting responsibilities as conditions change.
• Provide thoughtful recommendations to people managers to support team recognition, development, and career growth.
• Assist in delivering training and product‑knowledge sessions to ensure all team members are confident and informed.

Operations

• Analyze sales data and key performance metrics to guide daily and weekly targets, ensuring the team is enrolled and executes priority initiatives.
• Coordinate and adjust team schedules to maintain optimal floor coverage, making informed decisions about calling in additional support or scaling back team coverage when demand decreases.
• Perform cash-handling procedures, including till balancing and preparing deposits.
• Respond to all operational disruptions, maintaining store functions and supporting business continuity.
• Perform daily cleaning tasks—including bathrooms, kitchen areas, and high-touch surfaces—to maintain a clean and welcoming store environment.
• Adhere to people-safety standards, policies, and procedures to support a safe workplace.
• Take an active role in maintaining safe spaces by following safety protocols and addressing concerns promptly.
• Complete all work in compliance with company policies, procedures, and applicable local regulations.
• Execute daily store-readiness activities to ensure the store is prepared for opening and maintains operational excellence throughout the day.
• Maintain floor presentation standards and support the use of store technology to enhance customer interactions.
• Open and close the store in accordance with…